Position SummaryThe Manager of Product role will play a critical role in supporting the Resources for Living (RFL) program, during one of Aetna Health's largest and most complex digital transformations within Mental Wellbeing and Connected Care. During the migration, this role will be focused on project tracking, data analysis, risk management, dependency coordination, and executive reporting. The role will help ensure the program is operating with clarity, transparency, and discipline across product, engineering, business, and leadership teams.
Post-launch, this role will focus on day-to-day support for the live RFL platform. This will include operational reporting, feature performance analysis, business insights, intake analysis, and continuous improvement support as the platform scales across employer groups and member populations. This role is highly cross-functional and requires strong analytical skills, organization, communication, and the ability to translate complex program and product data into clear insights and recommendations.
Key Responsibilities- Support the RFL re-platforming program through structured project tracking, milestone management, and dependency coordination.
- Maintain and continuously update integrated project plans, including platform build, migration waves, business readiness, and operational readiness.
- Track key migration readiness indicators (feature readiness, testing status, pilot readiness, risks, and mitigations).
- Own status reporting for leadership, including executive summaries, dashboards, and weekly/bi-weekly updates.
- Track and manage risks, issues, and decisions, ensuring visibility and follow-through across teams.
- Partner with Product Managers, Engineering, Analytics, and Business teams to ensure alignment on scope, priorities, and timelines.
- Monitor and analyze usage, engagement, and adoption metrics across web and native experiences.
- Develop and maintain operational dashboards tracking performance, feature utilization, and business KPIs.
- Analyze trends, anomalies, and opportunities, and surface insights to Product, Business, and Leadership teams.
- Support business intake analysis, helping evaluate requests, enhancements, and operational needs..
- Identify opportunities for process improvement, automation, and reporting efficiency.
- Facilitate alignment across Product, Engineering, Business, Operations, and Analytics teams.
- Ensure consistency in how progress, risks, and metrics are tracked and communicated.
- Maintain high standards of organization, documentation, and transparency across the RFL program.
Required Qualifications- 2+ years of experience in a Business Analyst, Program Analyst, or similar role supporting digital initiatives.
- Strong experience tracking complex projects or programs across multiple teams.
- Excellent analytical skills, with experience working with metrics, dashboards, and reporting.
- Strong written and verbal communication skills, including experience preparing leadership-level updates.
- Ability to manage ambiguity and operate effectively in fast-paced, cross-functional environments.
- Strong organizational skills and attention to detail.
Preferred Qualifications- Experience supporting large-scale platform launches or migrations.
- Familiarity with Agile / SAFe environments (without acting as a PO).
- Experience working with tools such as Excel, PowerPoint, Jira, Rally, Confluence, or similar.
- Comfort partnering with data/analytics teams to interpret dashboards and KPIs.
- Background in healthcare, benefits, digital platforms, or enterprise technology.
- Experience supporting post-launch operational analysis or platform optimization.
Education- Bachelor's degree or equivalent work experience.
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$92,700.00 - $185,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
