Job DescriptionThe ideal Digital Operations Supervisor has strong leadership and prioritization skills with abilities to manage the end-to-end flow of samples across our Nordstrom and Nordstromrack.com photo studio. In this role, you'll be the go-to resource for sample intake, tracking, coordination, and returns — driving operational excellence and developing a high-performing team.
Responsibilities
- Maintain a thorough understanding of all incoming product samples; ensure sample tracking systems are accurate and up to date, adapting processes as business needs evolve.
- Recruit, lead, and mentor the sample team, providing day-to-day guidance, task delegation, and coaching to foster a collaborative and productive studio environment.
- Partner with studio producers and business partners to ensure all samples are transferred and outbound with a high standard of accuracy and care.
- Oversee and direct the team's steaming and quality-inspection workflow for all samples ahead of photography, ensuring damaged or missing items are flagged immediately for appropriate resolution.
- Coordinate the timely return of samples to vendors, brands, or internal teams; resolve discrepancies and maintain strong vendor relationships.
- Monitor sample throughput and identify process inefficiencies; propose and implement improvements to streamline studio operations.
- Collaborate on special projects and innovative initiatives with vendors and partner studios across our network.
- Analyze team performance data and key metrics to identify trends, develop actionable insights, and drive continuous business improvements.
Customer obsession
Keeps the customer experience at the center of every decision — ensuring sample accuracy, quality, and on-time delivery directly supports outstanding product presentation for Nordstrom and Nordstromrack.com customers.
Qualifications
- 3+ years of experience in a studio, e-commerce, or retail sample management role
- Prior supervisory or team lead experience preferred
- Strong proficiency with sample tracking systems or asset management software
- Excellent organizational skills with strict attention to detail
- Ability to prioritize and manage multiple deadlines simultaneously
- Effective communicator with cross-functional teams and external partners
Nice to have
- Experience in fashion, apparel, or beauty photography environments
- Familiarity with NAVI/DEXTER or SAM (Studio Asset Management tool)
- Knowledge of garment care, steaming, and product handling best practices
- Background in inventory or supply chain operations
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$69,000.00 - $110,500.00 Annual
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
