Bank of America Corporation

Digital Manager - Bill Payments & Transfers Business Controls

Bank of America Corporation • $93K — $140K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 2 years in metrics, operations, analytics, or related fields.
  • Strong analytical skills to identify trends and risk indicators.
  • Exceptional attention to detail and problem-solving abilities.
  • Proven experience in leading root cause analysis across complex systems.
  • Demonstrated capability in driving problem remediation effectively.
  • Strong communication skills for stakeholder management and influencing action.

Responsibilities

  • Execute and oversee operational metrics for Digital Payments products.
  • Design and evaluate metrics to identify risks and drive improvements.
  • Partner with stakeholders to develop new monitoring capabilities.
  • Lead investigations and resolutions for identified issues.
  • Collaborate with cross-functional teams to implement monitoring frameworks.

Benefits

  • Access to industry-leading benefits and paid time off.
  • Resources and support for employee impact and growth.
  • Participation in an annual discretionary incentive plan.
Full Job Description
Job Description:
  • Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers product(s) ensuring timely and consistent monitoring and reporting across the portfolio.
  • Design, enhance, and proactively evaluate metrics and key risk indicators to identify emerging risks, assess control effectiveness, and drive continuous improvement.
  • Partner with Product Owners and business stakeholders to develop new metrics and monitoring capabilities that align with evolving products, customer experiences, and risk priorities.
  • Lead issue identification, investigation, and resolution efforts when metrics indicate potential problems, coordinating corrective actions and tracking outcomes to completion.
  • Collaborate closely with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners to implement effective monitoring frameworks, support business objectives, and ensure risk mitigation strategies remain effective.


Required Qualifications:

  • Minimum of 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or related role.
  • Strong analytical and problem-solving skills with the ability to identify emerging trends, anomalies, and risk indicators through detailed data analysis and metric evaluation.
  • Exceptional attention to detail and intellectual curiosity, with the ability to investigate and break down complex problems, challenge assumptions, and uncover underlying drivers of performance and risk.
  • Proven ability to lead root cause analysis efforts across complex processes and systems
  • Demonstrated ability to drive problem remediation from identification through resolution, ensuring corrective actions are implemented effectively and risks are appropriately mitigated.
  • Strong communication and stakeholder management skills, with the ability to synthesize complex findings, clearly explain problems and recommendations to leadership and cross-functional teams, and influence action across multiple organizations.

Skills:

  • Collaboration
  • Decision Making
  • Problem Solving
  • Production Support
  • Project Management
  • Business Operations Management
  • Policies, Procedures, and Guidelines Management
  • Product Design and Development
  • Product Management
  • Stakeholder Management
  • Agile Practices
  • Oral Communications
  • Presentation Skills
  • Process Management
  • Written Communications


Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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