Job Description

Job Summary:

The Digital Labs Electronic Data Interchange (EDI) Specialist supports the development, optimization, and management of BDO Digital's managed EDI offering, Zephyr. This role is responsible for creating and maintaining process documentation, training materials, and operational reports. The EDI Specialist collaborates with clients and cross-functional teams to ensure efficient service delivery, provides customer and technical support, and contributes to the continuous improvement of Digital Labs' solutions. This position offers opportunities to innovate and enhance the team's processes and client experience.

Job Duties:

• Defines, develops, and manages comprehensive documentation for support and technical aspects of the Zephyr EDI service
• Optimizes and administers Zephyr service desk processes and systems in ServiceNow
• Analyzes data using Excel, including pivot tables
• Designs and assists in the development of reports in ServiceNow and Power BI
• Utilizes reporting tools such as ServiceNow and Power BI to optimize team workload and results
• Operates as a member of the support team, solving problems, providing customer service, escalating issues as needed, and ensuring customer satisfaction
• Trains, delegates, and manages tasks for junior support staff
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High school diploma or GED equivalent, required
• Bachelor's degree, preferred

Experience:

• Two (2) or more years of experience in customer service or application support, required
• One (1) or more years of experience in a business analyst role, preferred
• One (1) or more years of experience creating help desk processes and procedures, preferred

Software:

• Proficiency in Microsoft operating systems and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), required
• Experience with Electronic Data Interchange (EDI) or X12, preferred
• Experience with AS2 server configuration and administration, preferred
• Experience with Java, Eclipse, SQL, or Microsoft SQL Server, preferred
• Experience with C#, Visual Studio, or Angular development, preferred
• ServiceNow user or administrative experience, preferred
• Linux operating system and administration utilities, preferred

Other Knowledge, Skills, & Abilities:

• Strong technical aptitude and ability to learn new technologies
• Excellent problem-solving skills
• Strong organizational skills, attention to detail, and documentation abilities
• Project management and business analysis skills
• Ability to work independently as well as collaboratively within a team
• High degree of professionalism, ethics, and effective communication skills (verbal and written)

Keywords: Electronic Data Interchange (EDI), Business Analyst, Documentation, Customer Support, Excel, SQL, Visual Studio, SharePoint, Service Desk, Help Desk, Outlook, Microsoft Office, Remote Support, Support Analyst

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $90,000 - $120,000
Maryland Range: $90,000 - $120,000
NYC/Long Island/Westchester Range: $90,000 - $120,000

About Us

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

Click here to find out more!