Salary : $117,468.00 - $140,673.00 Annually
Location : San Rafael, CA
Job Type: Full Time, Regular
Job Number:
Department: Information Services and Technology
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Pacific
Vacancies: 1
Weekly Schedule: 37.5 Hours
Fixed Term Length: Two-Years

ABOUT THE POSITION

There is currently one (1), two-year, fixed-term vacancy for a Digital Inclusion Program Engineer (Advanced Systems Engineer) with the Information Services and Technology (IST) Department.

The Digital Inclusion Program Engineer(Engineer)supports the Digital Marin initiative focusedon bridging the digital divide for older adults and individuals with disabilities residing in Marin Housing Authority (MHA) subsidized housing communities. This role provides project oversight, coordination, and technical support to ensure equitable access to digital resources, internet connectivity, devices, and digital literacy training.

Taking an initiative to resolve complex issues, the Engineer performs a wide range of complex assignments requiring sound judgment, independent decision-making, project planning, technical coordination, and collaboration with County departments, community partners, and residents. Work is reviewed for overall outcomes, quality of service, resident satisfaction and program impact.
In addition to technical expertise, this position requires a strong customer service mindset grounded in empathy, patience, and an understanding of the unique needs and challenges faced by the residents served through the program. The Engineer must be able to build trust, communicate technical concepts in an approachable manner, and provide respectful, person-centered support that promotes digital confidence, independence, and inclusion.
Bilingual (English/Spanish) skills are highly desirable to support effective communication and outreach with the diverse communities served by the Digital Marin program.

MINIMUM QUALIFICATIONS: Any four-year combination of professional experience, certification, and/or relevant coursework that demonstrates the necessary knowledge and abilities. Examples include:

• Twelve (12) semester units of coursework from an accredited program and in a discipline relevant to the assignment is equivalent to a full year of related professional experience.
• A completed certification program relevant to the assignment and knowledge and abilities necessary of the role.
• A training program with evidence of completion providing the knowledge and abilities necessary of the role.
• An internship and/or apprenticeship providing the required knowledge and abilities of the role.
• Relevant professional experience demonstrating knowledge and abilities necessary of the role.

SPECIAL REQUIREMENTS: LIVESCAN

Candidates selected may be subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

WORK ENVIRONMENT:

This position is primarily an onsite role. The successful candidate will spend the majority of their time working from County facilities and Marin Housing Authority (MHA) locations providing hands-on technical support, device deployments, digital literacy training, resident assistance, and program coordination. While limited remote work may be available based on operational needs and supervisor approval, approximately 90% of the position is expected to be performed onsite or in the field. The successful candidate must be able to travel regularly between County and MHA locations and report to County facilities on short notice when needed.

ABOUT YOU
The ideal candidate is a technically proficient, service-oriented professional who is passionate about using technology to improve the lives of others. They understand that success in this role is measured not only by technical expertise, but by their ability to build trust, foster digital confidence, and create meaningful connections with the residents they serve.

This individual demonstrates patience, empathy, and genuine compassion when working with older adults and individuals with disabilities, recognizing that every interaction is an opportunity to increase independence and reduce barriers to technology. They are an excellent communicator who can translate complex technical concepts into simple, easy-to-understand guidance and provide personalized support tailored to each resident's needs.

The successful candidate is equally comfortable coordinating projects, managing technology deployments, troubleshooting devices, leading digital literacy training, and collaborating with County departments, community partners, and vendors. They are self-motivated, organized, and able to balance multiple priorities while maintaining a high level of customer service and professionalism.

Bilingual (English/Spanish) communication skills are preferred, as they will enhance the program's ability to serve Marin Housing Authority residents and strengthen outreach within the diverse communities supported by Digital Marin. Candidates who are not bilingual but possess strong interpersonal skills, cultural awareness, and a commitment to equitable service are also encouraged to apply.

Above all, the ideal candidate embraces the mission of Digital Marin by viewing technology as a tool for equity, inclusion, and community empowerment. They are committed to helping ensure every resident regardless of age, ability, or technical experience can fully participate in today's digital world.

The Ideal Candidate Will Demonstrate:

• A passion for public service and advancing digital equity.
• Exceptional customer service with empathy, patience, and professionalism.
• The ability to build trusted relationships with older adults, individuals with disabilities, and diverse community members and the ability to effectively support and engage residents from diverse backgrounds.
• Strong oral and written communication skills with the ability to explain technical concepts in a clear, approachable manner, as well as share project updates with key stakeholders.
• Experience coordinating projects while managing competing priorities.
• Technical expertise in device deployment, troubleshooting, connectivity, and end-user support.
• A collaborative approach to working with County departments, community organizations, vendors, and external partners.
• Initiative, sound judgment, and the ability to work independently while contributing to a team environment.
• A commitment to delivering technology solutions that improve quality of life and strengthen community connections.

IMPORTANT INFORMATION
For any questions concerning this position announcement, please contact Colleen Beck at gov

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the

Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical: The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
01

MINIMUM QUALIFICATIONS: Any four-year combination of professional experience, certification, and/or relevant coursework that demonstrates the necessary knowledge and abilities. Examples include: • Twelve (12) semester units of coursework from an accredited program and in a discipline relevant to the assignment are equivalent to a full year of related professional experience. • A completed certification program relevant to the assignment and knowledge and abilities necessary of the role. • A training program with evidence of completion providing the knowledge and abilities necessary for the role. • An internship and/or apprenticeship providing the required knowledge and abilities of the role. • Relevant professional experience demonstrating knowledge and abilities necessary of the role. My relevant education, including degree(s) and major(s) of study or coursework is listed in the Education section of the standard application.

• Yes
• No

02

My relevant professional level experience is listed in the Work Experience section of the standard application.

• Yes
• No

03

If relevant, any certifications or trainings related to the assignment, are listed in the Certificates and Licenses section of the standard application.

• Yes
• No

04

Please include any other information related to how you meet the above minimum qualifications in the textbox below, or state N/A.
05

Describe a time when you assisted an older adult, individual with a disability, or someone with limited technical experience in learning to use technology.In your response, include:• The person's needs or challenges. • The approach you took to build trust and explain the technology. • The outcome and what you learned from the experience.
06

Describe one of the most complex technical support issues you have personally resolved.Include:• The environment or technologies involved. • How you diagnosed the issue. • The steps you took to resolve it. • The final outcome.
07

Describe a technology project that you coordinated from planning through implementation.Please include:• Your specific role. • The stakeholders involved. • Any challenges you encountered. • How you measured success.
Required Question