Bachelor's degree in Information Systems, Business, Computer Science, or related field; or equivalent experience
3+ years of experience as a Business Analyst in IT or digital services
Experience in gathering and documenting diverse stakeholder requirements
Skilled in creating user stories, acceptance criteria, and process documentation
Familiarity with Agile methodologies and sprint execution
Proficient in Azure DevOps Boards for managing backlogs and sprints
Experience in supporting post-deployment validation or User Acceptance Testing (UAT)
Strong communication, facilitation, and clarification skills
Analytical mindset with a focus on workflow improvement and AI-enabled solutions
CompTIA Security+ CE or equivalent IAT Level II certification
Responsibilities
Manage new requirements intake through ITSM processes and Azure DevOps channels
Conduct discussions with stakeholders to clarify needs and document requirements
Translate stakeholder inputs into user stories and sprint-ready backlog items
Facilitate estimation sessions with development teams using Agile metrics
Maintain and prioritize the product backlog for sprint capacity alignment
Track sprint progress, risks, dependencies, and issues via Azure DevOps Boards
Support post-deployment testing and coordinate issue remediation
Draft change requests and track approvals within Change Control Board procedures
Maintain comprehensive documentation of requirements, risks, and follow-up actions
Assist in assessing feasibility of solutions and identify process improvement opportunities
Prepare reports and dashboards for government leadership
Identify opportunities for AI-enabled enhancements in workflows and customer experience
Benefits
Opportunity to work on impactful government digital initiatives
Collaborative environment working alongside skilled technical teams
Exposure to Agile methodologies in a dynamic project setting
Chance to contribute to the development of AI solutions
Professional development opportunities through certifications and training
Flexibility in managing Agile workflows in a supportive environment
Full Job Description
About the role
The Business Analyst supports requirements intake, analysis, and refinement for customer digital application and web platform initiatives. This role works closely with government stakeholders, product owners, and technical teams to translate needs into actionable requirements, manage Agile workflows within Azure DevOps, support post deployment validation, and ensure technical solutions align with customer mission and strategic direction.
What you'll do
Manage the intake of new requirements via customer ITSM processes and Azure DevOps request channels.
Conduct stakeholder discussions to clarify needs, identify solution approaches, and document business and functional requirements.
Translate stakeholder inputs into user stories, acceptance criteria, process flows, and sprintready backlog items.
Facilitate LOE estimation sessions with development teams using story points or equivalent Agile metrics.
Maintain and refine the product backlog to support sprint prioritization, sequencing, and capacity alignment.
Track sprint progress, risks, dependencies, and issues using Azure DevOps Boards.
Support post deployment testing by validating delivered functionality, confirming acceptance criteria, documenting issues, and coordinating remediation.
Support Change Control Board (CCB) procedures by drafting change requests, capturing impacts, and tracking approvals.
Maintain clear documentation of requirements, decisions, risks, issues, and follow-up actions.
Assist the government with assessing solution feasibility and identifying process or system improvement opportunities.
Prepare recurring and ad-hoc reports, dashboards, and status updates for government leadership.
Apply an AIaware mindset by identifying opportunities where AIenabled capabilities may enhance workflows, analytics, or customer experience, consistent with customer policy and approved toolsets
Required Qualifications
Bachelor's degree in Information Systems, Business, Computer Science, or related field; or equivalent experience
3+ years of experience as a Business Analyst supporting IT, digital services, or software development efforts
Experience gathering and documenting requirements from diverse stakeholders
Experience creating user stories, acceptance criteria, and process/workflow documentation
Familiarity with Agile delivery practices and sprint-based execution
Experience using Azure DevOps Boards for backlog and sprint management
Experience supporting post deployment validation or UAT testing cycles
Strong communication, facilitation, and requirements clarification skills
Ability to identify workflow gaps, propose process improvements, and support change adoption
Strong analytical mindset with the ability to evaluate possible solution paths, including AIenabled enhancements
CompTIA Security+ CE or equivalent IAT Level II certification under DoD 8140, (CCNA Security, GSEC, CSA+/CySA+, SSCP)
Preferred Qualifications
Experience supporting federal IT programs or SETAstyle advisory functions
