Locations: Raynham, Massachusetts

DePuy Synthes is recruiting foraDigital CX Analyst.

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics company, operatingas DePuy Synthes. The process of the planned separation is anticipatedto be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuy Synthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate timeand subject to any necessary consultation processes.

Job Overview

The Digital CX Analyst supports the design, measurement, and continuous improvement of digital customer experiences across DePuy Synthes platforms and channels. This role translates customer data, digital engagement metrics, and user feedback into actionable insights that improve experience quality, consistency, and outcomes. The position offershands‑onexposure to digital transformation initiatives and close collaboration with cross‑functionalpartners in marketing, commercial, IT, and customer-facing teams.

Key Responsibilities

• Analyze digital customer experience data, engagement metrics, and feedback toidentifytrends, risks, and improvement opportunities.

• Support measurement and reporting of CX performance, including dashboards, scorecards, and standardized metrics.

• Contribute to the execution of digital CX initiatives aligned to business and customer needs, underguidanceof senior team members.

• Partner withcross‑functionalstakeholders to gather requirements and translate insights into experience enhancements.

• Assistwith testing, validation, and monitoring of digital experiences to ensure quality, usability, and consistency.

• Document findings, recommendations, and process improvements to support continuous improvement efforts.

Qualifications

Education:

• Bachelor’s degreerequired, preferably in Business, Marketing, Analytics, Information Systems, or a related field

• Advanced degree (MBA, MS) preferred

Experience and Skills:

Required:

• Generallyrequires 0–2 years of relevant work experience in digital analytics, customer experience, marketing analytics, or related fields

• Foundational experience analyzing data and translating insights into recommendations

• Basic knowledge of digital platforms, customer journeys, and CX measurement concepts

• Ability to communicate findings clearly to both technical andnon‑technicalaudiences

• Proficiencywith standard reporting and data analysis tools (e.g., Excel, dashboards)

Preferred:

• Exposure to digital engagement, digital marketing, or customer experience programs

• Experience working with customer data, feedback tools, or analytics platforms

• Familiarity with healthcare, medicaldevice, or regulated industry environments

• Experience collaborating incross‑functionalor matrixed teams

• Interest in continuous improvement and digital transformation initiatives

• Strong analytical,problem‑solving, and organizational skills

Other:

• Language: Englishproficiencyrequired

• Travel: Up to 10%, primarily domestic

• Certifications: CX, analytics, or digital certifications preferred but notrequired

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