JP Morgan Chase & Co.

Digital Bill Payments - Product Delivery Senior Associate

JP Morgan Chase & Co.$70K — $95K *
Tampa, FL 33610In-Person
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years relevant experience in payment or fintech operations.
  • Bachelor's degree or equivalent experience required.
  • Proven track record in financial services operations support.
  • Strong analytical and problem-solving skills.
  • Ability to organize and manage multiple priorities effectively.
  • Excellent written and verbal communication capabilities.
  • Experience interacting with cross-functional teams.
  • Proficient in Excel, PowerPoint, and data analysis tools.

Responsibilities

  • Support daily Digital Bill Payment platform operations.
  • Coordinate client onboarding and implementation efforts.
  • Analyze operational incidents and drive remediation actions.
  • Manage monthly billing reconciliation processes.
  • Monitor key performance metrics and service-level objectives.
  • Partner with technology and vendor teams for issue resolution.
  • Prepare executive summaries and management reports.

Benefits

  • Support for professional development and continuing education.
  • Opportunities to collaborate with industry-leading experts.
  • Access to innovative financial technology tools.
  • Flexible work environment promoting work-life balance.
Full Job Description
JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Senior Associate within the Digital Bill Payment team, you will support strategic product initiatives, operational processes, client onboarding activities, risk and control obligations, and production issue management. You will work closely with product managers, technology teams, implementation teams, vendors, and clients to help deliver reliable payment solutions and a strong client experience.

Job Responsibilities

  • Support day-to-day Digital Bill Payment platform operations and production support activities.
  • Coordinate client onboarding, implementations, and change management efforts.
  • Analyze operational incidents, identify root causes, and drive remediation activities.
  • Perform monthly billing reconciliation process.
  • Monitor key performance metrics, dashboards, and service-level objectives.
  • Partner with technology, implementation, and vendor teams to resolve issues and improve processes.
  • Prepare executive summaries, business review materials, and management reporting.
  • Support governance activities, risk assessments, controls testing, and audit requests.
  • Document business processes, requirements, and operational procedures.
  • Assist with pricing analysis, client financial reviews, and business case development.
  • Contribute to product enhancements and process improvement initiatives.

Required qualifications, capabilities and skills

  • 3+ years or relevant experience.
  • Bachelor's degree or equivalent experience.
  • Experience supporting payment, treasury services, fintech, or financial services operations.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Experience working with cross-functional stakeholders.
  • Proficiency with Excel, PowerPoint, and data analysis tools.

Preferred qualifications, capabilities and skills

  • Experience with Digital Bill Payment, receivables, merchant acquiring, or payment processing.
  • Knowledge of operational risk and controls frameworks.
  • Experience supporting vendor management and client implementations.
  • Familiarity with Agile delivery methodologies and Jira.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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