The Digital ACH Payments Supervisor will serve as a NACHA ACH subject matter expert. Supervisor will provide guidance and assistance for specific functions related to ACH. This position ensures that we maintain compliance with applicable laws/regulations and departmental procedures and job standards. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:
• Serve as NACHA ACH subject matter expert.
• Process incoming and outgoing ACH originations in compliance with bank's policies, procedures, including applicable laws and NACHA regulations.
• Assist in overseeing daily operations to ensure that all functions and task are completed.
• Provide additional training and coaching to employees.
• Responsible for researching and handling ACH escalations.
• Maintain and update departmental procedures to meet the compliance standards.
• Assist in the implementation of new products and software to gain / enhance operational efficiencies.
• Monitor and report fraudulent activity.
• Ensure ACH balancing is completed in a timely manner.
• Process and Investigates Regulation E claims related to ACH transactions.
• Assist ACH Originators with processing questions.
• Provide monthly, quarterly, and annual reports for both ACH.
• Prepare required documents for annual internal and external audit exams.
• Prepare and maintain risk control documents.
• Supervisors may be required to work more than 40 hours per week in the event of high priority activities.

Required Knowledge, Skills and Competencies:
• Strong oral and written communication skills.
• Sound critical thinking, problem solving, and analytical skills.
• Detail oriented, with strong organizational skills.
• Strong time management skills and ability to handle multiple tasks simultaneously.
• Intermediate computer proficiency.
• Intermediate proficiency in Microsoft Office Suite Products.
• Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
• Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.

Industry and Work Experience:
• Minimum of 5 years' banking experience in an ACH environment required.
• Minimum of 2 years' management/leadership experience strongly preferred.

Academic:
• High school diploma or GED required.
• Bachelor's degree or equivalent combination of education and experience preferred.
• Accredited ACH Professional (AAP) Certification provided within 1 year.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.