Role Overview
We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers - responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time.RequirementsOwn a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
- Serve as the voice of the customer internally - surfacing product feedback, risks, and opportunities to Product and Leadership.
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
Required Qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
- Strong executive presence - comfortable engaging VP and C-level stakeholders in strategic conversations.
- Experience managing complex, multi-stakeholder accounts with long sales cycles.
- Excellent written and verbal communication skills; ability to build trusted advisor relationships.
- Strong commercial acumen - able to construct ROI narratives and business cases for expansion.
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
Preferred Qualifications
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
Salesforce certifications (Admin, Platform App Builder, etc.)
BenefitsBenefits
- Competitive Compensation Package
- Health Benefits including Vision and Dental
- HSA & FSA
- 401(k)
- Unlimited Flex Time Off Plan + All Major U.S. holidays
- Remote Work Location
- Phone / Internet Monthly Capped Reimbursement
