Ford Motor Company

Diagnostic Design Specialist

Ford Motor Company • $90K — $110K *
Allen Park, MI 48101In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4-year degree or equivalent education in Automotive Technology or Engineering
  • 3+ years of hands-on diagnostics experience in dealership, OEM, or supplier environments
  • 2+ years of managing multiple cross-functional projects simultaneously
  • Expertise in automotive dealership diagnosis and repair across various systems
  • Familiarity with dealership service operations
  • Knowledge of CAN-based diagnostics and software updates
  • Understanding of connected vehicle data and telematics
  • Proven ability to author technical documents and tell compelling data-driven stories
  • Excellent communication skills across all organizational levels

Responsibilities

  • Act as the voice of automotive technicians, providing expertise on dealership diagnostic processes
  • Author and manage diagnostic and prognostic functional requirements
  • Create and facilitate training and demos for PD partners regarding dealership diagnostics
  • Provide project management for cross-functional projects and diagnostic design improvements
  • Develop business cases evaluating design improvements against cost savings

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage
  • Flexible family care days, paid parental leave, and new parent ramp-up programs
  • Subsidized backup childcare and family building benefits including adoption reimbursement
  • Employee vehicle discount program and management leases
  • Tuition assistance and paid time off for community service
  • Generous holiday schedule, including time off between Christmas and New Year’s
Full Job Description
Job Description

In this position...

The Design for Service (DFS) organization improves vehicle serviceability on next-generation Ford vehicles and technologies. This occurs through cross-functional partnership with product development hardware, software and systems teams throughout early development phases. The DFS Diagnostic Design Specialist is responsible for influencing the design of software-controlled systems to improve diagnostic and prognostic experiences for automotive technicians. The result is faster and more accurate diagnosis at Ford dealerships, reduced Cost Per Repair, future Warranty Cost Avoidance and best-in-class Cost of Ownership.

The DFS Diagnostic Design Specialist will develop solutions for:
  • Self-Diagnostics and Prognostics
  • Cloud-Assisted and Remote Diagnostics
  • Guided and Pinpoint Test Diagnostics
  • Onboard and Offboard Capabilities


Responsibilities

What you'll do...

The DFS Diagnostic Design Specialist's core responsibilities are:
  • Act as the voice of the automotive technician, subject matter expert for Ford's dealership diagnostic processes and real-world diagnostic experiences that occur at dealerships
  • Author and own functional diagnostic and prognostic requirements that describe technician use cases; co-author and champion logical requirements that meet those use cases
  • Create and facilitate training, demos, and service trials for the purpose of up-skilling our PD partners in the realities of dealership diagnostic and prognostic experiences
  • Provide strategic oversite, partnership, and project management for special cross-functional projects, including "shift left" process improvements to pull diagnostic design ahead in the development cycle
  • Develop business cases weighing the cost of design improvement or development effort against potential Cost Per Repair and Warranty Cost Avoidance improvements


Qualifications

You'll have...
  • 4-year college degree or equivalent experience and education (Automotive Technology, Automotive Engineering preferred)
  • 3+ years of work experience in hands-on diagnostics at either a dealership, automotive OEM or supplier
  • 2+ years of experience managing multiple cross-functional projects simultaneously
  • Domain expertise in automotive dealership diagnosis and repair across a broad range of systems/components
  • Familiarity and experience with overall automotive dealership service operations
  • Working knowledge of CAN-based diagnostics and software updates
  • Working knowledge of connected vehicle data and telematics
  • Theoretical and industry knowledge of diagnostic and prognostic processes
  • Proven experience with Interpreting electrical wiring diagrams, network topologies and feature boundary diagrams
  • Experience authoring technical documents, including requirements, specifications, work instructions, and training
  • Proven ability to tell a compelling data-driven story to gain stakeholder alignment
  • Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.)
  • Ability to work independently, be forward-thinking and pay consistent attention to detail


Even better, you may have...
  • Experience creating scan tool applications utilizing Unified Diagnostic Services (UDS)
  • Experience applying connected vehicle data to service-facing solutions
  • Experience developing prognostic, self-diagnostic or remote diagnostic features
  • Knowledge of Product Development processes including vehicle and software development production systems, and requirement repositories
  • Knowledge of Design Failure Mode and Effects Analysis (DFMEA)
  • Ability to learn and adapt quickly, apply critical and strategic thinking to introduce creative solutions


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.


Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

#LI-Hybrid

#LI-SS1

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

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Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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