Diabetes Virtual Patient Navigator

Inizio Engage • $61K — $112K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Current US healthcare professional license
  • Bachelor's/BSN or equivalent work-related experience; Certified Diabetes Educator (CDE) preferred
  • Minimum of 3 years' experience in Diabetes disease state or related field
  • Proficient effective and professional communication skills
  • Excellent interpersonal skills with pleasant telephone manner
  • Competency with Call Center Telephone Technology
  • Demonstrable organizational skills and self-starter mentality

Responsibilities

  • Coordinate with patients, healthcare providers, and stakeholders for inquiry resolution
  • Provide inbound and outbound educational support on diabetes and devices
  • Deliver training on diabetes medical devices including setup and operation
  • Present content in compliance with client-specific standards
  • Utilize approved scripts and educational materials for consistent messaging
  • Ensure high-quality customer interactions and service standards
  • Maintain company equipment and materials in accordance with instructions

Benefits

  • Comprehensive training and professional development opportunities
  • Supportive team environment focusing on collaboration
  • Participation in local and national meetings for knowledge exchange
  • Opportunities to build and strengthen relationships with key customers
  • Compliance and adherence to high standards and procedures
Full Job Description
The Diabetes Virtual Patient Navigator will provide comprehensive educational support to identified patients, caregivers, Healthcare Professionals and their staff within Endocrinology and Diabetes Specialty Clinics to meet all relevant standards as set by Inizio & Modular Medical.

What will you be doing?
  • Coordinate with patients, healthcare providers, specialty pharmacies, and other stakeholders to ensure pre-and-post-training inquiries are addressed
  • Provide multi-channel inbound and outbound, non-promotional, educational disease state and diabetes device support to patients, caregivers and their healthcare professionals while adhering to program talking points and resources
  • Provide training support for diabetes medical device such as expectations for device set up, operation, troubleshooting, proper use techniques
  • Present educational content in accordance with client-specific procedures, standards and compliance requirements
  • Utilize approved scripts, educational materials and client approved program resources to ensure accurate and consistent messaging
  • Maintain high-quality customer interactions and superior service standards during all engagements
  • Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
  • Develop and strengthen relationships with key customers
  • Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Modular Medical or Inizio Engage
  • Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
  • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
  • Maintain all company equipment and materials in accordance with company instructions
  • Comply with all Inizio Engage Policies and Procedures, along with all Modular Medical Policies and Procedures as required.
  • Perform other duties as requested.


What do you need for this position?
  • Current US healthcare professional license
  • Bachelor's/BSN or equivalent work-related experience Certified Diabetes Educator (CDE) Preferred
  • Preferred minimum of 3 years' experience working in the Diabetes disease state or related field
  • Demonstrate effective and professional communication
  • Excellent interpersonal skills with pleasant telephone manners and articulate phone voice
  • Competency with Call Center Telephone Technology
  • Demonstrable organizational skills
  • A self-starter with high personal motivation
  • Ability to manage multiple tasks
  • Evidence of continual professional development and a desire to update professional knowledge base regularly


The base pay range for this position is $61K - $112K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage Careers

Joining Inizio Engage offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Inizio Engage stands out as a beacon of excellence, providing a plethora of job opportunities that pave the way for personal and professional growth.

Explore Career Opportunities

Inizio Engage is actively seeking talented individuals who are eager to drive change and lead advancements in technology and service. With a variety of positions open, candidates can find the perfect match for their skills and ambitions. Inizio Engage values diversity and is committed to creating an inclusive work environment where everyone can thrive.

Professional Growth and Development

Inizio Engage is deeply invested in the professional development of its team members. The company offers comprehensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge needed to succeed. Career growth at Inizio Engage is not just a possibility—it is a priority.

Internship Programs

For those starting their career journey, Inizio Engage’s internship programs offer a robust platform to gain industry-relevant experience and skills. Interns at Inizio Engage work on real projects, receive mentorship from experienced professionals, and learn about the company culture firsthand.

Benefits and Culture

Inizio Engage is renowned for its dynamic culture and the substantial benefits it offers. Employees enjoy a supportive and collaborative environment that fosters innovation and creativity. The benefits package at Inizio Engage is designed to support the well-being and financial security of its team members and their families.

Networking and Professional Connections

Inizio Engage encourages its employees to build a professional network, offering numerous opportunities for networking both within and outside the company. These connections can be instrumental in career advancement and personal growth.

Join the Team

Inizio Engage is hiring! Explore the job opportunities on the Inizio Engage Careers page and find the position that aligns with your career aspirations. Interested candidates should prepare their resume and get ready for an interview process that values insight, experience, and a drive to excel.

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Inizio Engage is not just a company—it's a place where careers are made, skills are honed, and innovation thrives. Join Inizio Engage and be part of a team that is shaping the future.
Learn more about Inizio Engage
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* Ladders Estimates

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