***This position is contingent upon contract award***Job Title: DHS Intelligence Analyst
Location: Williston, Vermont (On Site)
Program Overview Removing aliens present in the United States (U.S.) who have violated U.S. laws is a national public safety priority. To address these threats, Immigration and Customs Enforcement (ICE) formed the Targeting Operations Division (TOD) within the ICE Enforcement and Removal Operations (ERO) directorate. The primary mission of the TOD is to identify and locate aliens that pose a threat to public safety or national security. The TOD has a current and recurring need for analytical services in support of its mission to identify and locate individuals who have violated U.S. laws. This support includes the analysis of information obtained from commercial and law enforcement databases as well as publicly accessible, open-source and social media platforms.
Successful law enforcement operations require adaptation to changing public safety threats and the ability to continually refine processes and modernize information technologies. Although ICE-ERO continues to make considerable progress in identifying, targeting, and arresting individuals who have violated U.S. laws, the continued use of proactive and modern enforcement tools remains an essential approach to achieve ICE enforcement goals. Analysis of information sources is needed to enhance ICE's mission and program efficiency. Previous approaches to targeting individuals for enforcement action which have not incorporated open web sources and social media information, have had limited success. The individuals targeted for enforcement action purposely employ countermeasures to inhibit ICE-EROs ability to locate them.
Key Responsibilities:
- Operations Leadership
- Serve as on-site single point of contact to COR/site government leads; run daily stand-ups and weekly reviews
- Manage intake, prioritization, assignment, and quality checks for all leads; enforce SOPs and Definition of Done
- Maintain permanent, COR-approved staffing/shift coverage; coordinate cross-training and surge/off-hours support
- Quality and Compliance
- Own first-pass acceptance and rework reduction; execute peer reviews and QC sampling
- Ensure strict handling of PII/SBU/SSI; maintain audit trails and incident response/reporting per DHS guidance
- Keep SOPs current; propose monthly updates driven by metrics and retrospectives
- Performance Management and Reporting
- Track and report site KPIs aligned to QASP (cycle time by priority, throughput per analyst, accuracy/validation, backlog health)
- Produce weekly statistical roll-ups and inputs to the monthly status report; implement corrective actions as needed
- People Leadership
- Recruit/onboard analysts; manage schedules, performance coaching, and succession/backfill plans
- Conduct training on tradecraft, tools, compliance, and site-specific procedures
- Tools and Innovation
- Champion safe, compliant use of approved third-party databases and social-media exploitation tools
- Run time-boxed pilots (spikes) and provide ROI evidence for tool approval and scaling
Minimum Qualifications - 5+ years in intelligence, law-enforcement analysis, or OSINT/social media exploitation
- 2+ years in team lead/supervisory role with responsibility for daily production and quality
- Demonstrated success meeting firm performance targets (timeliness, accuracy, throughput) and producing executive-ready reports
- Familiarity with DHS/ICE environments, personnel fitness processes, and handling of PII/SBU/SSI
- Proficiency with commercial data platforms and link/social-media analysis tools; strong MS Office and dashboarding skills
- Excellent communication and stakeholder management; ability to brief government leadership
- Bachelor's degree in a relevant field (intelligence, criminal justice, international affairs, analytics) or equivalent experience
- Must be able to obtain and maintain a favorable DHS/ICE fitness determination; periodic reinvestigations (every 5 years or as directed)
- U.S. citizenship required
