Description

Title: DevOps Engineer

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Website: https://www.masshousing.com

Position Summary

The DevOps Engineer in IT Operations (ITOps) manages the infrastructure technology and services supporting internally developed and managed business applications and databases (Application Infrastructure). The DevOps Engineer maintains and administers existing application infrastructure systems and supports new application and database deployments by serving as a conduit between the Network Services and Systems Development (SysDev) sections, identifying application infrastructure requirements, designing associated solutions, and coordinating intradivisional implementation. In support of the Agency's modernization goals, the DevOps Engineer works closely with IT management to identify, implement, and enhance application infrastructure systems and features that improve support for business applications and services. As a member of the Network Services section within ITOps, the DevOps Engineer works closely with other ITOps sections, including IT Support Services and Information Security, to support all aspects of IT Operations. The position reports to the Network Services Manager.

All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.

Essential Functions

Operations

• Develop, implement, and maintain system administration plans, standards, and procedures that support secure, stable, and efficient application infrastructure operations
• Review and evaluate existing application infrastructure to identify opportunities for modernization, optimization, enhanced security, and improved operational performance
• Serve as a Tier 3 escalation point for complex infrastructure-related incidents and operational issues
• Participate in knowledge transfer, cross-training, and mentoring activities to ensure adequate coverage for all application infrastructure systems
• Collaborate with the Information Security section to support vulnerability remediation, infrastructure hardening, and security compliance initiatives
• Provides rotating on-call coverage for unexpected system issues; shifts are weeklong, 24/7, and occur approximately once every four weeks

Modernization and Infrastructure Engineering

• Identify, evaluate, and recommend new application infrastructure solutions that support operational and strategic objectives
• Collaborate with SysDev and IT Management to ensure infrastructure solutions align with application, database, operational, and security requirements
• Design, architect, implement, and document new application infrastructure solutions and related operational procedures
• Support the procurement lifecycle for new application infrastructure solutions including evaluation, cost analysis, technical justification development, and implementation planning

DevOps and Deployment Support

• Participate in SysDev planning, testing, and deployment activities to ensure application infrastructure requirements are properly designed, implemented, and supported
• Develop and maintain Infrastructure-as-Code solutions to automate and standardize cloud-based infrastructure deployments
• Support infrastructure automation, deployment consistency, configuration management, and operational efficiency initiatives
• Develop, maintain, and manage infrastructure code repositories utilizing version control and CI/CD pipelines
• Monitor and maintain cloud-based and on-premises application infrastructure environments to ensure performance, reliability, and scalability
• Performs scheduled and unscheduled system deployments, upgrades, patches, and other system needs, requiring occasional availability outside of standard business hours, including nights (7pm-7am), weekends (Fri-Sun), and during emergencies; average is fifteen times per year and will vary based on business needs

Availability, Resiliency, and Security

• Maintain current infrastructure and application platform patching, versioning, and security baselines
• Implement security enhancements and remediate infrastructure vulnerabilities, findings, and configuration issues
• Design, implement, test, and maintain backup and restoration procedures to ensure business application resiliency and availability
• Design, implement, document, and maintain disaster recovery (DR) solutions and activation procedures for production systems
• Coordinate and participate in disaster recovery testing and validation activities to ensure operational readiness and recovery effectiveness

Security

• Comply with MassHousing's Information Security Program and all other Agency information security policies and procedures
• Take responsibility for any Agency assets assigned to you
• Promptly report any security events, incidents, or weaknesses to MassHousing's Information Security Team

Minimum Qualifications

• Bachelor's degree in information technology field or equivalent work experience
• 10+ years of work experience with Microsoft SQL and Azure SQL database administration
• 7+ years of work experience supporting Microsoft Azure IaaS and PaaS infrastructure environments
• 7+ years of work experience with Microsoft on-premises application stacks
• 5+ years of work experience administering Snowflake environments and database platforms
• 5+ years of work experience with Infrastructure-as-Code deployments utilizing JSON and bicep and managing code in Git repositories
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

• Knowledge of on-premises and cloud network architecture, virtual infrastructure, application publication solutions, and cyber security concepts
• Knowledge of Microsoft system administration, including Active Directory, Entra ID, DNS, DHCP, and Windows Server
• Knowledge of lifecycle concepts, including tracking and maintaining OS and application versioning and hardware refreshes

Essential Characteristics

• Exceptional critical thinking, analytical, and troubleshooting skills with the ability to resolve complex technical issues and infrastructure challenges
• Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders
• Empathetic approach to customer service with the understanding that user, customer, and partner support is the top priority
• Strong work ethic with the ability to work independently and collaboratively within a team environment
• Excellent organizational and time management skills and strong attention to detail
• Ability to manage multiple priorities and respond effectively in fast-paced and high-pressure situations

Salary Range: $103,312.74 - $134,306.46