Job DescriptionYour RoleThis role resides within the Claims & Payment team under Core Health Plan Platform. The DevOps Analyst, Senior will report to the Senior Manager, IT Development. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate's willingness to participate across many different activities within an agile working model.
ResponsibilitiesYour WorkIn this role, you will:
- Formulate and define system scope and objectives based on user needs for the highest complexity changes
- Analyze all aspects of business unit functions and mappings to determine application, integration, and optimal use of information systems
- Drive operational excellence, including but not limited to Incident Management, process automation leveraging AI, and ensuring smooth deployments for your technology products/platform features
- Provide analytical support and troubleshooting for application-related issues
- Work directly with the product stakeholders and/or technology product teams to understand the business domain
- Recommend the most efficient and cost-effective implementation, leveraging reusable features where possible
- Understand, document, and communicate upstream/downstream dependencies supporting assigned development areas
- Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
- Write acceptance criteria and ensure criteria comes to fruition during product demos
- Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, and demos), representing the needs and perspectives of your assigned development areas
- Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation)
- Collaborate with development teams to integrate new features and improvements
- Lead the team in regular system audits and implement necessary updates and patches
QualificationsYour Knowledge and Experience - Requires a bachelor's degree or equivalent technical experience
- Requires at least 5 years of directly related professional experience and deep technical abilities in one or more primary products, programs, or technologies
- Expertise in Facets-based integration, along with experience in cloud-based integrations is highly preferred
- Excellent oral and written communication skills; ability to influence stakeholders and technical counterparts
- Demonstrated experience in collaborating with development and operations teams to streamline the product delivery lifecycle
- Experience documenting agile workflows and processes
- Requires basic technical knowledge and experience including adherence to architectural design, development standards, security policies, and sustainable design practices
HybridThis role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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