Developer (Genesys)

Seven Seven Software$90K — $120K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years in application development using Genesys Cloud CX for multichannel self-service/IVR.
  • Hands-on experience with voice and non-voice applications (SMS, Email, Chat, Voice Bot).
  • Deep understanding of Genesys Framework and integrations with various components.
  • Experience delivering self-service and analytics solutions with speech interfaces.
  • Genesys Cloud CX certification in one or more areas (Inbound, Outbound, Multi-channel, etc.).

Responsibilities

  • Develop multichannel self-service/IVR applications on Genesys Cloud CX.
  • Implement Omni-Channel Orchestration Routing for various customer interaction channels.
  • Create and manage Genesys Architect Flows and Data Actions.
  • Integrate Genesys with both internal and external components.
  • Deliver solutions for analytics and reporting based on customer treatment strategies.

Benefits

  • Professional development opportunities with Genesys certification support.
  • Collaborative work environment focused on multichannel service solutions.
  • Access to innovative technologies in customer engagement.
  • Flexible work arrangements to promote work-life balance.
Full Job Description
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Cloud Reporting

Job Requirements

- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Must have a solid understanding on:
Genesys Architect Flows, Data Actions, OAuth and Integrations objects
Genesys Integration with other Ancillary Products
Genesys Cloud Reporting

About Seven Seven Software

Seven Seven Software Careers

Joining Seven Seven Software presents an unparalleled opportunity to become part of a team of professionals who are spearheading innovation and digital transformation globally. This is the prime time to explore the myriad of job opportunities at a company that stands at the forefront of technology and consulting.

Work That Inspires

At Seven Seven Software, the focus is on empowering some of the world's most renowned companies through their digital transformation journeys. The team at Seven Seven Software leads with a unique blend of industry expertise, technological prowess, and a commitment to digital innovation. This powerful combination enables the transformation of businesses and industries alike.

Innovative Employment Opportunities

Seven Seven Software is building a market-leading position by nurturing a team that thrives on solving complex problems with innovative solutions. The company offers a variety of positions that challenge the skills and abilities of their employees, fostering an environment of growth and learning.

Engage in Meaningful Work

Professionals at Seven Seven Software are encouraged to lead projects that merge technology and strategic insights. With a commitment to leadership and diversity training, the company ensures that every team member can contribute to their fullest potential.

Cultivate Your Career

With Seven Seven Software, career advancement is not just a possibility, but a priority. The company is dedicated to supporting the professional growth of its employees through extensive training, development programs, and leadership opportunities. The culture at Seven Seven Software is crafted to support career longevity and satisfaction.

Explore Job Opportunities and Internships

Seven Seven Software offers a range of career paths from internships to full-time positions across various domains. Whether you're starting out or looking to enhance your career, Seven Seven Software provides the tools and resources to succeed. Prospective candidates can explore open positions and internships that match their skills and interests.

Join a Diverse and Inclusive Team

Seven Seven Software is committed to diversity and inclusion, ensuring a workplace where everyone feels valued and can achieve their best. Employment at Seven Seven Software means joining a global team that values diverse perspectives and fosters a supportive and inclusive environment.

Networking and Professional Development

Employees at Seven Seven Software enjoy unmatched opportunities for networking and professional development. The company hosts regular events and workshops that allow employees to connect with industry leaders and peers, enhancing their professional network and skill set.

Stay Connected with Seven Seven Software Careers

Stay informed about the latest in career opportunities and company news by subscribing to Seven Seven Software job alerts. Tailor your subscription to receive updates that align with your career preferences and professional interests.

Apply Now

Discover the exciting and rewarding career opportunities waiting at Seven Seven Software. Review open positions, prepare your resume, and apply through the Seven Seven Software careers portal. Each application is reviewed with care, and every interview is conducted with the goal of finding great new additions to the team.

Explore, Innovate, Grow — Join Seven Seven Software.

Learn more about Seven Seven Software

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