Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD.
Candidates must:- Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
- Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.
This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.
This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.
Required Qualifications- Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.
- Minimum of 3 years of leadership, supervisory, or team lead experience.
- Extensive hands-on enterprise desktop engineering and support experience.
- Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.
- Comfortable performing hands-on technical work in addition to personnel management responsibilities.
Strong hands-on expertise with:- Windows 11 enterprise environments
- Active Directory, Group Policy, DNS, and DHCP
- Endpoint security technologies including encryption, antivirus, firewall management, and patching
- Desktop imaging and automated deployment tools
- Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
- ServiceNow or similar IT Service Management (ITSM) platforms
- Root cause analysis and incident management
Required CertificationsCandidates MUST possess at least one of the following certifications:
- CompTIA Security+, Network+, or equivalent
- ITIL Foundation (preferred)
- Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).
Preferred Qualifications- Experience supporting Federal, NIH, or HHS environments.
- Experience managing desktop virtualization environments.
- ITIL Foundation certification.
- Microsoft enterprise certifications.
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Original Posting:June 24, 2026
Pay Range:Pay Range $82,550.00 - $149,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
