SAIC

Desktop SCCM Engineer

SAIC • $90K — $120K *
Quantico, VA 22134In-Person
Information Technology
5 - 7 years of experience
Reposted 2 days ago
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Job Overview by Ladders

Qualifications

  • BA/BS degree or equivalent experience in Desktop Support/Data Center Operations.
  • Minimum of 5 years of relevant experience or equivalent expertise.
  • Proficient in Windows Server and SCCM/MS Endpoint Configuration Manager.
  • IAT-II certification, such as Security +, is mandatory.
  • Active TS/SCI clearance is required.

Responsibilities

  • Deploy, maintain, and troubleshoot data devices on DCSA networks.
  • Align IT efforts with DCSA/DoD policies and best practices.
  • Create and manage enterprise desktop images, including updates to VDI.
  • Log and track user-reported issues through the ticketing system.
  • Resolve Tier II technical support issues, escalating as needed.
  • Collaborate with DCSA teams for effective IT asset management.
  • Recommend technologies and processes to improve desktop engineering efficiency.

Benefits

  • Remote work option for one day a week pending duties.
  • Opportunities for professional development and training.
  • Engagement in innovative IT modernization initiatives.
  • Work within a flexible and evolving enterprise IT environment.
Full Job Description
Job Description

Description

SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.)

Pending assigned duties/responsibilities, it is possible to work remote one (1) day a week.

Desktop Engineering Responsibilities:

Strategic IT Support and Alignment
  • Contribute to the deployment, maintenance, and troubleshooting of data input/output devices across DCSA networks, supporting IT modernization and "One IT" initiatives.
  • Align technical efforts with DCSA and DoD policies, procedures, and industry best practices to build a flexible, evolving enterprise IT environment that supports DCSA's mission effectively.
Endpoint Configuration and Management
  • Create and update enterprise desktop images, including non-standard workstation images for standalone systems.
  • Perform quarterly updates and deliveries of enterprise desktop images to the Virtual Desktop Infrastructure (VDI).
  • Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements.
Troubleshooting and Issue Resolution
  • Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system.
  • Resolve Tier II technical support tickets escalated to the Desktop Engineering team, escalating further if required.
  • Diagnose and recommend solutions for security or functionality issues in desktop images.
  • Assist customers with software installation, peripheral setup, and basic troubleshooting.
Logistics and Asset Management
  • Collaborate with cross-functional DCSA teams, including Data Center Operations (DCO) and Computer Network Defense, to streamline the deployment, patching, securing, sanitizing, and transportation of IT assets.
  • Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency.
  • Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets, workstations, and peripherals.
Process Improvement and Knowledge Management
  • Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness.
  • Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends.
  • Contribute to training initiatives for the deployment of new technologies and solutions.
  • Develop and update a knowledge base to facilitate the investigation, diagnosis, and resolution of incidents.

Qualifications

It is required that the Senior Desktop Engineer have the following qualifications:
  • BA/BS and Five (5) or more years of experience in Desktop Support and Data Center Operations or relevant years of experience in lieu of degree.
  • Experience with SCCM or (MS Endpoint Configuration Manager).
  • IAT-II certification (i.e. Security +).
  • US Citizen and Active Top Secret clearance with SCI eligibility.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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