Computer World Services Corp. (CWS)

Desktop Engineer - macOS

Computer World Services Corp. (CWS) • $85K — $110K *
Morrisville, NC 27560In-Person
Information Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • 5+ years of experience in desktop engineering or enterprise IT support
  • Experience with macOS in enterprise environments
  • Familiarity with desktop management tools like JAMF or Intune
  • Advanced knowledge of macOS operating systems and Apple hardware
  • Strong troubleshooting and analytical skills
  • Excellent communication and customer service abilities

Responsibilities

  • Perform daily configuration and operation of macOS systems
  • Engineer and maintain macOS images and configurations
  • Optimize system performance and stability
  • Conduct capacity planning for macOS environments
  • Provide Tier 3 support for complex macOS issues
  • Monitor system performance and execute proactive maintenance
  • Develop documentation for system configurations and processes

Benefits

  • Apple certifications are offered (e.g., ACSP, JAMF)
  • Opportunity to work with enterprise-level macOS end-user environments
  • Exposure to federal or government IT environments
  • Participation in continuous improvement initiatives
  • Flexibility of working in an office or customer-site environment
Full Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer - macOS who is responsible for engineering, configuring, and maintaining Apple macOS-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for macOS endpoints.

The position ensures reliable, secure, and efficient operation of macOS systems, supports enterprise applications, and provides technical expertise to enhance system performance and user experience. The Desktop Engineer serves as a key technical resource supporting end users and IT operations teams.

Key Tasks & Responsibilities

System Administration & Engineering
  • Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.
  • Engineer, build, and maintain standardized macOS images, configurations, and profiles.
  • Optimize system performance, resource utilization, and endpoint stability.
  • Conduct system capacity analysis and planning for macOS environments.
  • Implement and maintain system configurations in accordance with organizational standards and policies.
  • Provide Tier 3 support for complex macOS system issues.
  • Troubleshoot advanced hardware, software, operating system, and performance issues.
  • Support enterprise applications and integrations within macOS environments.
  • Perform root cause analysis and implement long-term solutions for recurring issues.

Desktop Engineering & Endpoint Management
  • Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).
  • Develop and maintain deployment workflows, automation scripts, and configuration profiles.
  • Manage patching, updates, and compliance baselines for macOS endpoints.
  • Ensure endpoint compliance with security policies and organizational standards.
  • Support application packaging, testing, and deployment for macOS systems.

User Support & System Access
  • Provide assistance to users in accessing and effectively using business systems on macOS devices.
  • Support identity and access management processes (e.g., Active Directory, Azure AD integration).
  • Ensure proper configuration of user environments, permissions, and security settings.
  • Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance
  • Monitor system performance, logs, and alerts to ensure optimal operation.
  • Perform proactive maintenance, including patching, updates, and system health checks.
  • Support backup, recovery, and endpoint security measures as required.
  • Ensure compliance with IT security policies, standards, and regulatory requirements.

Documentation & Reporting
  • Develop and maintain documentation for system configurations, processes, and procedures.
  • Document engineering standards, deployment methods, and troubleshooting guides.
  • Prepare reports related to system performance, utilization, and capacity planning.
  • Ensure adherence to change management and configuration management processes.

Collaboration & Support
  • Work closely with system administrators, network engineers, security teams, and Help Desk staff.
  • Support enterprise deployments, upgrades, and infrastructure initiatives.
  • Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
  • Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies
  • Advanced knowledge of macOS operating systems and Apple hardware
  • Experience with endpoint management and mobile device management (MDM) tools
  • Strong understanding of system administration, configuration management, and automation
  • Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)
  • Ability to optimize system performance and conduct capacity planning
  • Strong analytical and troubleshooting skills
  • Excellent communication and customer service skills

Preferred Qualifications
  • Experience with scripting (e.g., Bash, Python)
  • Experience in federal or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require on-call support or after-hours maintenance activities
  • May involve physical handling of IT equipment


Education & Experience

Education
  • Bachelor's degree in Information Technology, Computer Science, or related field
    (or equivalent experience)

Experience
  • 5+ years of experience in desktop engineering, system administration, or enterprise IT support
  • Experience supporting macOS in enterprise environments
  • Experience with macOS endpoint management tools (e.g., JAMF, Intune)


Certifications

  • Apple certifications (e.g., Apple Certified Support Professional - ACSP, JAMF certifications)
  • ITIL certification preferred.


Security Clearance

  • Applicants must be able to obtain a Public Trust clearance


About Computer World Services Corp. (CWS)

**Computer World Services Corp. (CWS) Careers**

Join the dynamic team at Computer World Services Corp. (CWS), a leader in providing innovative IT solutions and services. At CWS, job opportunities abound for professionals eager to advance their careers in technology and consulting.

Work You’ll Do

At Computer World Services Corp. (CWS), professionals will find themselves at the forefront of digital transformation, helping to shape the future of technology across various industries. The company offers a unique position in the marketplace, combining industry expertise, leadership in innovation, and a commitment to digital advancement.

Explore Career Opportunities

Computer World Services Corp. (CWS) is actively hiring and offers a range of positions from entry-level to senior leadership roles. Explore job opportunities that match your skills and interests in an environment that fosters professional growth and development.

Innovative Work Environment

Engage in groundbreaking projects that push the boundaries of technology and consulting. Computer World Services Corp. (CWS) is dedicated to innovation and excellence, providing employees with the opportunity to work on challenging assignments that drive significant impact.

Join a Diverse and Inclusive Team

Computer World Services Corp. (CWS) believes in the power of diversity and inclusion. The company fosters a culture where differences are embraced, and everyone is given the platform to thrive. Join a team where diversity training and leadership are part of everyday growth and development.

Internship Programs and Employment Benefits

Start your career with Computer World Services Corp. (CWS) through robust internship programs designed to give you a competitive edge. Full-time positions offer substantial benefits, including professional development programs, networking opportunities, and a supportive work environment that champions career advancement and personal growth.

Future-Proof Your Career

With Computer World Services Corp. (CWS), advance your career to new heights with access to unmatched training, certification support, and leadership development programs. The company is committed to the professional growth of its team members, ensuring that each individual's career journey is both rewarding and fulfilling.

Stay Connected

Join the Computer World Services Corp. (CWS) Team

Search open positions that align with your career goals and expertise. Computer World Services Corp. (CWS) is looking for passionate, curious, and solution-driven team players ready to make a difference.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals at Computer World Services Corp. (CWS).

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Computer World Services Corp. (CWS).
Learn more about Computer World Services Corp. (CWS)
Size
251 employees
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Computer World Services Corp. (CWS)

More Information Technology Jobs

Find similar Desktop Engineer - macOS jobs:

NationwideMorrisville, NC