Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
End User Experience, User Experience (UX), User Experience Management
Certifications:
CompTIA Security+ CE | CompTIA - CompTIA
Experience:
8 + years of related experience
US Citizenship Required:
Yes
Job Description:
Principal End User Experience / Desktop Automation Engineer
We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration.
The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience.
How an Principal End User Experience / Desktop Automation Engineer will make an impact
- Develop and maintain automation solutions usingscripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows
- Administer and support enterprise desktop environments (Windows preferred)
- Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics
- Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment
- Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs
- Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility
- Automate remediation actions based on data-driven thresholds and performance indicators
- Collaborate with infrastructure, operations, and service desk teams to improve end-user experience
- Build dashboards and reports for leadership and operational teams
- Document automation workflows, scripts, and analytics models
What You99ll Need to Succeed
- Education:Bachelor99s degree (BA/BS)
- Experience:8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience roles
- Required Skills:
- Strong scripting experience
- Desktop administration / endpoint engineering experience
- Experience queryingdata using SQL/ SQLite
- Experience analyzing operational or performance data
- Troubleshooting Windows endpoint issues at scale
- Experience building automation for operational efficiency
- Experience Requirements:
- Strong hands-on automation and scripting background
- Experience supporting large-scale enterprise environments
- Preferred Skills:
- Splunk power user experience (search, dashboards, alerts)
- Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
- Experience with endpoint analytics frameworks
- Experience building data pipelines for operational metrics
- Familiarity with user experience monitoring tools
- Experience integrating multiple endpoint tools into a single analytics view
- Knowledge of ITSM-driven automation
- Location:Annapolis Junction, MD
- Security Clearance:TS/SCI with Polygraph
- Citizenship:US Citizenship required
- Certification Required: DoD 8570 IAT Level II certified
The likely salary range for this position is $124,093 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA MD Annapolis Junction
Additional Work Locations:
