Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology, Inc.

$92K — $124K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Computer Science, Engineering or equivalent experience
  • 3+ years of related experience
  • Proficient in MS Office suite and Adobe Captivate
  • Experience in Windows environment and desktop hardware/software
  • Strong oral and written communication skills

Responsibilities

  • Manage account access for systems and applications
  • Assess and validate requirements for IT equipment
  • Procure hardware/software as needed
  • Maintain system security plans and update documentation
  • Communicate complex technical information clearly

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Career growth support through internal mobility team
  • Opportunities for paid education and certifications
  • Paid vacation and holidays
Full Job Description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Adobe Captivate, IT Hardware, IT Help Desk, Microsoft Office

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:


WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience: 3+ years of related
  • Required Skills & Experience:
  • Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
  • Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
  • Demonstrated experience with requirements management
  • Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
  • Demonstrated experience with oral and written communication skill
  • Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
  • Security Clearance Level: TS/SCI with Polygraph
  • Desired Skills and Experience
  • Demonstrated experience with the Sponsor’s IT security guidelines and policies
  • Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with basic knowledge of Project Management concepts and principles
  • Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
  • Demonstrated experience with transferring data between different systems .
  • Location: Chantilly, VA - On Customer Site
  • Hours: M-F 7:00 am-3:00 pm
  • U.S. Citizenship Required


GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#WeAreGDIT
#JET
#VA_2026Alumni

The likely salary range for this position is $92,307 - $124,886. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 


Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

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