VXI Global Solutions

Design Director

VXI Global Solutions$242K — $335K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Experience leading high-performing product design teams for complex, consumer-facing digital products.
  • Portfolio showcasing exceptional visual and interaction design craft.
  • Track record of delivering compelling design visions across multiple interconnected experiences.
  • Deep expertise in product design and ability to balance strategy with intricate details.
  • Experience working with senior Product and Engineering leaders to influence product strategy.
  • Proven skills in coaching, feedback, and talent development within design teams.
  • Ability to articulate a clear design vision and navigate complex or ambiguous situations.

Responsibilities

  • Set the design vision and quality standards for Spending, Savings, and Investing products at Chime.
  • Lead, coach, and develop a team of product designers to enhance their skills and impact.
  • Apply expert visual and interaction design to elevate the team's work and empower designers.
  • Collaborate with Product and Engineering to define strategy and translate ideas into user experiences.
  • Think holistically to create seamless product journeys while addressing immediate user needs.
  • Leverage research and data insights to inform design decisions that resonate with members.
  • Promote design excellence and contribute to Chime's evolving design system and critique culture.

Benefits

  • In-office work policy of four days a week, plus remote Fridays for eligible employees.
  • Backup care support options for children, elders, and pets, along with subsidized commuter benefits.
  • Comprehensive benefits covering health, financial, and general wellbeing throughout all life stages.
  • Generous vacation policy and company-wide paid time off.
  • 1% of time off dedicated to supporting local community organizations of choice.
  • Annual wellness stipend for eligible wellness expenses.
  • Up to 22 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Family planning reimbursement available.
Full Job Description
About the role

We're hiring a Design Director to lead Product Design across our Spending, Savings, and Investing experiences. You'll shape how millions of members interact with their money every day-from the experiences they rely on most often to the ones that help them build toward what's next.

This role calls for a leader who pairs exceptional visual craft with strong product thinking. You'll set a high bar for how our products look, feel, and work; build a clear design vision across a connected portfolio; and lead a talented team of designers in turning complex financial experiences into products that feel simple, intuitive, and distinctly Chime. You'll partner closely with Product, Engineering, Research, Content Design, Data, and Brand to make that vision real.

The base salary offered for this role and level of experience will begin at $242,000 and up to $335,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
  • Set the design vision and quality bar across our Spending, Savings, and Investing experiences, creating products that feel cohesive, intuitive, and unmistakably Chime.
  • Lead, coach, and develop a team of product designers, helping them strengthen their craft, expand their impact, and do the best work of their careers.
  • Bring a strong point of view on visual and interaction design, using your craft expertise to push the work from good to exceptional while empowering designers to own the solutions.
  • Partner with Product and Engineering leaders to shape strategy, identify the highest-impact opportunities, and translate ambitious ideas into compelling member experiences.
  • Think across individual features and journeys to create a connected product experience, balancing immediate member needs with a longer-term design vision.
  • Use research, customer insights, data, and experimentation to understand what matters to our members and guide design decisions.
  • Champion design excellence across Chime, contributing to the evolution of our product language, design systems, critique culture, and broader design practice.
To thrive in this role, you have
  • Experience leading and developing high-performing product design teams responsible for complex, consumer-facing digital products.
  • A portfolio or body of work that demonstrates exceptional visual and interaction design craft, alongside the ability to translate that standard into the work of a broader team.
  • A track record of creating and delivering compelling design visions across multiple products, journeys, or interconnected experiences.
  • Deep product design expertise and the judgment to move comfortably between high-level strategy and the details that make an experience exceptional.
  • Experience partnering with senior Product and Engineering leaders to influence product strategy and deliver meaningful customer and business outcomes.
  • Experience building strong design teams through coaching, feedback, critique, and talent development.
  • The ability to communicate a clear design point of view, bring people along with your thinking, and create clarity in complex or ambiguous spaces.

#LI-TP1 #LI-Onsite

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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