TeleTech

Deputy Technical Support Team Chief

TeleTech$112K — $257K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience supporting collective training and exercises
  • Knowledge of supply chain management processes
  • Knowledge of Risk Management Framework security policies
  • Familiarity with Army and Joint regulations
  • Ability to manage timelines and team resources effectively
  • Secret clearance
  • Bachelor's degree required

Responsibilities

  • Assist in leading technical planning and integration for training exercises
  • Manage WARSIM databases and Simulation Control Plans
  • Oversee preparation and implementation of technical support procedures
  • Direct supply chain management and reconciliation processes
  • Allocate team resources and prioritize tasks for exercises
  • Ensure 24/7 support for technical and cyber operations

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Deputy Technical Support Team Chief
The Opportunity:

As the Technology Support Team (TST) Deputy, you'll assist with leading technical planning, integration, operation, and sustainment of simulation, mission command, network, database, and cybersecurity capabilities supporting exercise cycles. Manage WARSIM databases, Simulation Control Plans, Rules and Workarounds Books, tiered distributed site support, RMF implementation, and 24/7 technical and cyber operations to enable realistic, high-fidelity training.

You'll guide the work we do for the Army and the solutions we deliver. Assist the Technology Team Lead with day-to-day operations. Direct supply chain management processes and provide reconciliation oversight. Develop and maintain the Technical Support Team's operational standing operating procedures. Manage timelines, allocate team resources, and prioritize work to meet exercise design and execution

You served your country-now, continue your mission with us. Further, your career with us as you help solve complex design, integration, and analytical problems.

Join us. The world can't wait.

You Have:
  • 5+ years of experience supporting collective training and exercises
  • Knowledge of supply chain management processes
  • Knowledge of Risk Management Framework security policy procedures
  • Knowledge of Army and Joint regulation and publications
  • Ability to maintain and develop TST's operational standard operating procedures
  • Ability to managed timeline, allocate team resources, and prioritize work to meet exercise design and execution requirements
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • 5+ years of experience in military simulation support, federation and WARSIM operations, distributed exercise site management, cybersecurity and RMF, and technical leadership
  • TS/SCI clearance
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Cybersecurity, or related field
  • Security+ certification


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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