POSITION OVERVIEW:

The Deputy Director of Youth & Family Services is an essential senior leader responsible for supporting the overall operations and strategic growth of the YFS Division. The Deputy Director reports to the Youth & Family Services' Executive Program Director.

The Deputy Director also provides leadership across a portfolio of programs that includes domestic violence shelters, rapid rehousing, and the Family Justice Center. Additionally, leadership in loss and bereavement programming, CFTSS services that include the MST-Fit model that is embedded in the children's community residence model. In addition to overseeing program leaders related to the operations and clinical quality, the Deputy Director takes a leading role in driving new initiatives and special projects that align with the YFS Division and agency mission. The Deputy Director is one of a team of senior leaders comprising the YFS leadership team, helping to build and sustain a continuum of quality services for youth and families across New York City.

The Deputy Director is responsible for the overall coordination, administration, management, development, and leadership of quality services, implementing evidence-informed and evidence-based practices, and developing the skills of staff. Development of metrics, collection and analysis of related data as it pertains to monitoring the fidelity/quality of the work, driving improved outcomes and positioning divisional and agency leadership to anticipate and make critical decisions, is essential within this role.

KEY ESSENTIAL FUNCTIONS:

Leadership:

• Provides leadership and vision to assist programs in achieving goals, continually improving performance, and meeting challenges proactively and effectively.
• Envisions, develops, and implements new programs, projects, expansions, and initiatives that align with the Division and agency mission.
• Leads the design and execution of special projects and new strategic initiatives as directed by the Executive Program Director.
• Supports programs in utilizing established, effective interventions to achieve defined and meaningful outcomes.
• Ensures relationships with partners, community groups, and family voices are established and maintained.
• Collaborates with intra-agency departments and programs on programmatic, fiscal, IT, development, corporate compliance and human resources related issues.
• Participates in agency and external committees, coalitions, and initiatives.
• Uses available data and creates new opportunities to collect relevant data to identify needs, provide guidance to directors, and inform program planning and quality service delivery.
• Ensures appropriate training and supervision is provided to all staff; may develop and provide training opportunities across the division to enhance delivery of services and staff competencies.
• Ensures compliance with internal and external policies, procedures, and regulations.
• Facilitates team meetings and provides weekly reflective supervision to support staff and their professional development.
• Responds to opportunities to expand service delivery options.
• Visits program sites to provide support, build relationships, and provide coverage as needed.
• Performs all other duties as assigned.

Management:

• Hires and provides clinical and administrative supervision to directors and assigned staff.
• Develops and adheres to program budgets and maintains programs' fiscal viability.
• Ensures compliance and quality across all programs within the portfolio.
• Manages risk regarding client safety by adhering to all risk management protocols.
• Ensures programmatic systems are in place to meet client service delivery needs.

New Initiatives & Special Projects:

• Leads and manages special projects and cross-divisional initiatives from conception through implementation, ensuring alignment with YFS and agency-wide strategic priorities.
• Identifies opportunities for program development, new funding streams, and innovative service models.
• Partners with Executive Program Directors and agency leadership to assess emerging community needs and develop responsive programming.
• Tracks and reports on the progress, outcomes, and impact of new initiatives to internal and external stakeholders.

CORE COMPETENCIES for the position include:

• Ability to assess program needs, increase efficiencies, and build teams.
• Ability to develop and execute strategic plans with staff members to enhance programming.
• Empathy for youth and families, and a passion for including youth and family voice in programming operations.
• Capacity to lead and supervise an array of child/adolescent and family-focused services within residential and community settings.
• Expands and develops youth-guided, family-driven care.
• Embodies model-of-care principles & values and ensures integration of said principles throughout programs.
• Supports and strengthens interdisciplinary practice.
• Strong interpersonal, communication, and collaboration skills.
• Skilled in using data to inform and guide practice and program operations.
• Values and demonstrates cultural competency and an anti-oppressive lens.
• Values professional development and participation in supervision and training.
• Demonstrated ability to lead complex, multi-stakeholder initiatives and manage change effectively.

EDUCATIONAL/TRAINING REQUIRED:

• Master's degree in a behavioral health or related field required.
• Professional licensure (e.g., LMSW, LCSW, LMFT, or LCAT) required.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• A minimum of five (5) years of experience in youth and family-serving programs.
• A minimum of five (5) years of experience as a clinical or operations leader/manager/director.

COMPUTER SKILLS REQUIRED:

• Working knowledge of Microsoft Office suite.
• Ability to learn and use electronic health records and other software systems necessary to support job functions.
• Working knowledge of AI tools and applications, with the ability to effectively integrate AI into daily work and a demonstrated commitment to developing AI fluency.
• Proficiency in using data dashboards and reporting tools to track, analyze, and communicate child safety metrics and trends.

VISUAL AND MANUAL DEXIERITY:

• Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT/PHYSICAL EFFORT

• Travel to program sites across New York City boroughs as needed

If you join us, you'll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee