Date Opened: Wednesday, July 08, 2026 12:00 AM

Close Date: Friday, August 07, 2026 12:00 AM

Department: Finance Department

Salary: $108,851.00 - $156,473.6 Commensurate with Experience

SUMMARY
The Deputy Chief Risk Officer (DCRO) serves as a senior leader within the City of Charlotte's Risk Management Division and functions as the principal strategic and operational partner to the Chief Risk Officer (CRO). This position assists in directing the City's comprehensive enterprise risk management program and supports risk management services provided to the City of Charlotte, Mecklenburg County, Charlotte-Mecklenburg Schools, Medic, the Charlotte Regional Visitors Authority, and other participating entities.
The DCRO is responsible for helping oversee division operations, supervising key functional teams, coordinating enterprise-wide risk mitigation efforts, and ensuring the CRO remains informed of significant incidents, emerging risks, claims activity, operational disruptions, regulatory concerns, and other matters that may materially impact the City and participating entities.
This role requires a highly collaborative and proactive leader with strong operational judgment, governmental risk management experience, leadership capabilities, and the ability to manage complex issues in a dynamic public-sector environment.
The Deputy Chief Risk Officer reports directly to the Chief Risk Officer.

Essential Duties and Responsibilities

The successful candidate is expected to perform a variety of advanced professional, managerial, and strategic duties, including but not limited to:

Strategic Leadership & Division Operations

• Assists the Chief Risk Officer in the leadership, administration, and strategic direction of the Risk Management Division.
• Serves as a trusted advisor and operational partner to the CRO, ensuring timely escalation and communication of significant incidents, claims, exposures, emerging risks, safety concerns, and operational issues.
• Acts on behalf of the CRO as designated and helps ensure continuity of leadership across the division.
• Supports the development and implementation of enterprise-wide risk management strategies, initiatives, policies, and procedures.
• Assists in integrating risk management considerations into organizational strategic planning and operational decision-making processes.
• Coordinates cross-functional risk management initiatives among City departments and participating entities.

Risk Management & Incident Oversight

• Monitors citywide incidents, operational disruptions, claims trends, safety events, and emerging exposures that may impact the City's risk profile or financial position.
• Ensures the CRO is informed of material incidents, litigation concerns, high-severity claims, regulatory issues, and emerging enterprise risks.
• Assists in evaluating and mitigating operational, financial, safety, liability, and reputational risks.
• Works with Safety team to support crisis management, emergency response coordination, business continuity efforts, and recovery planning activities.
• Collaborates with departments and partner entities to identify, assess, and mitigate risk exposures.

Supervision & Staff Leadership

• Directly supervises assigned teams and managers within the Risk Management Division, which may include claims administration, workers' compensation, safety and loss control, insurance operations, and/or enterprise risk management functions.
• Provides leadership, coaching, mentoring, performance management, and professional development for assigned staff.
• Promotes a culture of accountability, collaboration, responsiveness, customer service, and continuous improvement.
• Assists with workforce planning, recruitment, employee engagement, succession planning, and retention initiatives.

Claims, Insurance & Compliance

• Assists with oversight of insurance programs, risk financing strategies, claims management operations, and contractual risk transfer activities.
• Collaborates with brokers, actuaries, third-party administrators, legal counsel, and external stakeholders regarding claims, coverage, renewals, and loss trends.
• Supports evaluation of insurance coverage adequacy and program effectiveness for all participating entities.
• Helps ensure compliance with applicable federal, state, and local laws, regulations, and reporting requirements, including OSHA and governmental risk management standards.

Communication & Stakeholder Engagement

• Maintains strong working relationships with City leadership, department directors, partner entities, external agencies, consultants, brokers, and vendors.
• Assists with preparing reports, presentations, dashboards, and executive-level communications related to risk management activities and emerging issues.
• Facilitates communication and coordination among stakeholders during incidents, claims events, emergencies, and operational disruptions.
• Supports training and educational initiatives to strengthen organizational awareness of safety and risk management practices.

Process Improvement & Operational Excellence

• Identifies opportunities to improve operational efficiency, reduce risk exposure, enhance service delivery, and strengthen internal controls.
• Assists with implementation and utilization of technology solutions, reporting tools, and data analytics to improve risk management operations and decision-making.
• Supports development of metrics and reporting processes to evaluate program performance and organizational risk trends.
• Works with Procurement to ensure all vendor contracts contain sufficient protection ad coverage for the City.
• Performs other duties as assigned.

Work requires extensive interaction and collaboration with:

• Executive leadership and senior management across City departments
• Partner entities and governmental agencies
• Insurance brokers, actuaries, attorneys, consultants, and third-party administrators
• Federal, state, and local regulatory agencies

The impact of this position is significant in terms of operational continuity, financial stewardship, employee safety, regulatory compliance, public trust, and organizational risk reduction.

This role requires the ability to exercise sound judgment in high-visibility and time-sensitive situations involving substantial financial, operational, legal, and reputational implications.

Knowledge, Skills & Abilities

Knowledge of:

• Enterprise risk management principles and practices
• Public sector and governmental risk management operations
• Risk financing, insurance, and claims administration
• Workers' compensation, safety, and loss prevention programs
• Contractual risk transfer and insurance requirements
• Applicable federal, state, and local laws and regulations
• Crisis management and business continuity planning

Skills in:

• Leadership and personnel management
• Strategic thinking and operational execution
• Incident assessment and escalation
• Communication and stakeholder engagement
• Conflict resolution and negotiation
• Process improvement and organizational effectiveness
• Data analysis, reporting, and problem solving
• Collaboration across complex organizations

Ability to:

• Build and maintain effective professional relationships with internal and external stakeholders
• Manage multiple priorities and rapidly changing operational demands
• Exercise discretion, professionalism, and confidentiality
• Identify emerging risks and proactively communicate critical issues
• Lead teams in a fast-paced and service-oriented environment
• Support executive leadership during crises and high-impact events
• Communicate clearly and effectively in written, verbal, and public settings

MINIMUM QUALIFICATIONS FOR THIS ROLE:

Required Education and Experience

Bachelor's degree from an accredited institution in Risk Management, Business Administration, Public Administration, Insurance, Finance, Safety, or a related field and:

• Five (5) or more years of progressively responsible experience in risk management, insurance, claims, safety, enterprise risk management, or related operations, including supervisory or management experience; preferably within a governmental, municipal, public-sector, or similarly complex organization,
• Or Master's degree in a related field and:
• Three (3) or more years of progressively responsible related experience, including supervisory or leadership responsibilities,
• Or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Local government experience is highly preferred.

Preferred Certifications

One or more of the following certifications is preferred:

• Chartered Property Casualty Underwriter (CPCU)
• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Certified Risk Manager (CRM)
• Certified Risk Management Professional
• Public Risk Management Association (PRIMA) certifications or related credentials

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.