Summary

This position is located within HHS, Office of the Secretary, Office of the Assistant Secretary for Administration, Program Support Center (PSC), Office of the Director. PSC operates on a fee-for-service basis through the HHS Service and Supply Fund and provides mission-critical support to Federal customers. PSC offers 40+ services across Financial Management, Occupational Health, and Real Estate, Logistics, and Operations.

Duties

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ABOUT THE POSITION

The purpose of this position is for the incumbent to serve as the Deputy Director, providing executive leadership, strategic guidance, and operational oversight in support of the Director. The incumbent assists in directing PSC's enterprise shared services organization, ensuring the effective delivery of customer-focused services to HHS components and other Federal agencies. The incumbent provides executive leadership in advancing PSC's mission through strategic planning, operational excellence, organizational performance, and the effective management of enterprise shared services across PSC's core business areas: Financial Management, Occupational Health, and Real Estate, Logistics, and Operations.

The incumbent demonstrates and exercises leadership in the functional oversight of PSC, which seeks to reduce burden and drive efficiencies through standardization, modernization, and streamlining technology. Responds to customer needs through continuous engagement and robust feedback loops.

The Deputy Director, Program Support Center, reports to the Director, PSC and provides advice and guidance with respect to all aspects of PSC including:

• Directs management activities of the PSC and is instrumental in transforming administrative activities from transactional processes to strategically focused business lines that directly support the PSC's mission. As a member of the PSC executive team, the incumbent leads the implementation of strategic human resources management, competitive sourcing, E-Government, integration of budget and performance goals, and improved financial performance.
• Integrates administrative activities to achieve breakthrough efficiencies, coaching and motivating staff professionals to excel in creating positive solutions to improve service delivery. The incumbent works with peers throughout PSC, ASA and the Department to build and sustain best practices in all management areas.
• Leads oversight of the conduct of organizational operations. The incumbent participates with the PSC Director, and Portfolio leaders in providing operational and management expertise germane to the formulation of policies, goals, objectives, and operational strategies; and participates in program and resource allocation decisions, which impact the total organization.
• Principal advisor to the organization on operations and administrative management matters; management tenets, techniques, and policies; requirements of administrative law and regulations; and methods and procedures. The incumbent collaborates with other senior officials across the PSC in the development and implementation of strategic and financial plans.
• Leads efficient and effective administrative operations, resolves major problems and matters of key policy, promoting and leading major reviews and discussions regarding improvements in administrative/management operations and processes.
• Oversees the development of plans and analyses related to continuous improvement initiatives and ensures that effective systems are developed and in place to provide the PSC with information needed on a wide range of administrative/management issues.

Requirements

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Qualifications

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.

There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).

TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications.

TQ 1: Demonstrated experience overseeing complex shared services or enterprise business operations, including implementing operational improvements and managing organizational performance.

TQ 2: Demonstrated experience managing strategic planning, financial stewardship, organizational governance, and resource management in a complex organization

EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position.

There are five ECQs:

ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.

ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.

ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.

ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.

ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

Please DO NOT submit separate documents addressing the ECQs or MTQs.

Education

Additional information

HHS has a critical preparedness and response mission: HHS protects the American people from health threats, research emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

Mobility:

Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions members may be subject to reassignment across geographical, organizational, and functional lines, and may be required to sign a Reassignment Rights and Obligation Agreement.

Preferred Experience:

Prior supervisory experience required; Prior experience with HHS programs preferred.

Salary:

Salary for Senior Executive Service positions varies depending on qualifications. The annual salary range may be found at the top of this announcement. This position may be eligible for performance bonuses and performance-based pay adjustments.

Standards of Conduct/Financial Disclosure

HHS inspires public confidence by maintaining high ethical principles, and all Federal Government employees are subject to the conflict-of-interest statutes and regulations, including the Standards of Ethical Conduct, that govern activities with outside organizations and reporting financial holdings. The Ethics in Government Act, PL 95-521 also requires the applicant selected for this position to submit a Public Financial Disclosure Report, OGE-278, prior to assuming the SES position, annually, and upon termination of employment.


Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.