Salary: $6,792.53 - $7,471.78 Monthly
Location : Springfield, IL
Job Type: Civil Service
Job Number:
Department: SIU HealthCare Patient Business Services-SMS
Opening Date: 09/22/2026
Closing Date: 9/28/2026 2:00 PM Central
FLSA: Exempt
Bargaining Unit: Non-Represented
Shift: Days
ExemptorNon_Exempt: Exempt
SMS/SWS#: SMS.CS.N11789.00

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Description

Under the general direction of the Executive Director of Revenue Cycle, the incumbent provides strategic and operational leadership for
authorization and referral functions across SIU Health Care. The position is responsible for ensuring timely and accurate prior
authorization, referral, and related payer requirements for scheduled and unscheduled services; developing standardized workflows;
monitoring productivity, quality, denials, and financial outcomes; and partnering with clinical departments, payers, and other Revenue
Cycle teams to reduce administrative burden and prevent avoidable delays in patient care. This position oversees assigned authorization
and referral staff and leaders, supports system and process optimization, and serves as a representative of the Executive Director as
requested.

*This position is ON SITE only*

Examples of Duties

95%1. Responsibility for the leadership, hiring, development, performance management, and evaluation of staff and leaders
within the Authorization and Referral functions. Assigned responsibilities and duties may be delegated to subordinate
staff.
2. Develop, implement, and monitor staffing plans, productivity expectations, and resource needs necessary to carry
out the responsibilities of the Authorization and Referral functions. Monitor workload, service demand, and operational
performance and prepare recommendations for additional staff, technology, or resources when appropriate.
3. Develop, implement, standardize, and maintain authorization and referral workflows, work queues, payer
requirements, documentation standards, and escalation processes to support timely patient access, accurate
authorization determinations, and efficient Revenue Cycle operations.
4. Establish and maintain effective working relationships with government and commercial payers to clarify
authorization, notification, referral, medical necessity, and benefit requirements. Escalate payer-related barriers and
recurring issues and partner with Managed Care and other appropriate departments on resolution.
5. Oversee the timely initiation, submission, follow-up, and documentation of prior authorization and referral requests
for services. Ensure required clinical and administrative information is obtained and submitted in accordance with
payer requirements and organizational standards.
6. Develop and monitor processes for authorization and referral denials, peer-to-peer requests, appeals, retroauthorizations,
and other escalations. Partner with clinical teams, Coding, Patient Financial Services, Managed Care, and
other Revenue Cycle areas to identify root causes and reduce preventable denials and write-offs.
7. Prepare and monitor production, quality, turnaround-time, denial, financial, and other performance reports. Analyze
trends, document decision rationale, identify opportunities for improvement, and provide recommendations to
Revenue Cycle leadership and operational partners.
8. Work with Information Technology, Epic, and operational stakeholders to identify, develop, test, implement, and
optimize automated systems, work queues, decision support, payer content, and processes that improve the
effectiveness and efficiency of authorization and referral operations.
9. Develop, implement, monitor, and continuously improve policies, procedures, controls, and performance standards
for effective authorization and referral management, including processes that support appropriate scheduling, patient
communication, and financial clearance.
10. Troubleshoot complex authorization and referral issues and provide guidance to faculty, clinical staff, operational
leaders, and Revenue Cycle staff. Research escalated inquiries, identify appropriate resources, and develop solutions for
issues that may affect patient access, reimbursement, or operational performance.
11. Develop and maintain positive communication and collaborative relationships with clinical departments, scheduling
and access teams, Revenue Cycle departments, Managed Care, Information Technology, School of Medicine
administrators, and other internal and external partners.
12. Monitor compliance with organizational policies, payer requirements, regulatory standards, and established
authorization and referral procedures. Promote accurate and consistent practices that support patient access,
compliance, and appropriate reimbursement.
13. Represent Authorization and Referral operations on internal and external committees, workgroups, payer meetings,
system implementation teams, and other groups as assigned.
14. Attend seminars, workshops, and other continuing education activities related to prior authorization, referrals,
payer requirements, patient access, reimbursement, regulatory changes, and Revenue Cycle operations.
15. Functions as a representative of the Executive Director of Revenue Cycle during his/her absence and/or as
delegated.
5%
Performs other duties as required or assigned which are reasonably within the scope of the duties described above.
Qualifications
Minimum Qualifications:
1. Eleven (11) years of progressively responsible management work experience in a private or governmental organization:
A. Eight (8) years in the area of designated specialization required by the position
AND

B. Three (3) years supervising the work of a professional staff or process within the designated specialization
-Bachelor's degree may be substituted for the above three (3) years non-specialized experience requirement
-Master's degree may be substituted for one (1) year specialized work experience

Desirable Qualifications:
1. Ability to analyze a situation and to develop and implement policies and procedures, which meet the overall goals and objectives of
SIU Health Care, its members, School and University.
2. Knowledge of automated information systems and how this information can be effectively utilized to monitor activity and accomplish
goals
3. Detailed knowledge of prior authorization and referral processes, insurance benefit and eligibility requirements, medical necessity
requirements, third-party payer coverage guidelines, and healthcare Revenue Cycle operations. Knowledge of government and
commercial payer requirements, including Illinois programs, preferred.

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service

Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill

Health, Dental, and Life insurance

Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.

Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.

Long-term Disability Insurance

Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars

Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).

Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement

Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees

Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times

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