The RoleWe're looking for a highly operational, customer-facing
Deployment Success Manager to own execution and customer success across Dyna's commercial rollouts.
This is not a traditional customer success role. We need someone who has managed real-world deployments in physical environments and understands how messy operational rollouts get once systems leave the lab and enter production.
As the primary point of contact throughout the deployment lifecycle, you will manage on-site operations, customer communication, internal coordination, and end-to-end success from kickoff through stabilization. This role is ideal for someone who thrives on the ground in dynamic environments, excels at managing both floor operators and executive stakeholders, and can seamlessly bridge the gap between customer reality and internal execution.
What You Will Do- Deployment & Customer Ownership
- Own the customer journey: Manage relationships throughout the entire deployment lifecycle, serving as the primary point of contact for operational and executive stakeholders.
- Drive project execution: Track deployment timelines, milestones, risks, and escalations while establishing clear expectations regarding tradeoffs and operational readiness.
- Build lasting trust: Establish deep credibility with customers through proactive, transparent communication and flawless follow-through.
- On-Site Deployment Execution
- Lead from the front: Spend significant time on-site during deployment ramps, go-lives, and critical operational milestones.
- Monitor real-time operations: Identify operational bottlenecks in real time and help customers adapt their workflows and processes around our systems.
- Bridge the gap to HQ: Coordinate closely with Dyna headquarters during active deployments to support troubleshooting, operational adjustments, and rollout execution.
- Cross-Functional Coordination
- Act as the customer advocate: Translate field feedback and operational pain points into actionable internal priorities.
- Align internal teams: Partner closely with Product, Engineering, Deployment, and Operations teams to ensure clear visibility into deployment status and customer needs.
- Communication & Reporting
- Build the playbook: Develop deployment trackers, rollout plans, operational updates, and customer-facing materials.
- Deliver executive clarity: Prepare high-impact presentations, status updates, QBRs, and deployment reviews to maintain alignment during fast-moving or ambiguous situations.
Who You AreWe are looking for professionals with a proven track record in environments such as:
- Hardware or robotics deployments
- Field operations, implementation, or solutions engineering roles
- Operational consulting within intensive environments
- Retail, hospitality, logistics, or industrial operations
Note: We are
not looking for a traditional, SaaS-only customer success or account management background. Real-world, physical operational deployment experience is required.
What You Will Bring- Relevant Experience: 2-5+ years in a role combining operations, deployments, and customer-facing responsibilities.
- Versatile Communication: Ability to communicate with equal effectiveness to floor supervisors, customer executives, and internal technical teams.
- Operational Grit: A calm-under-pressure mindset with strong problem-solving instincts and comfort with ambiguity.
- Technical Literacy: Ability to understand and articulate complex system behaviors, even if you don't come from a formal engineering background.
Bonus points for- Experience with robotics, automation, or physical AI systems.
- A history of supporting early-stage pilots, POCs, or scaled rollouts.
- Experience building executive-facing decks and operational reviews.
