5+ years in customer-facing technical roles such as deployment strategy or solutions architecture
Strong intuition for product and technology with an analytical mindset
Demonstrated ownership and initiative in problem-solving
Deep empathy for customer needs and translating them into insights
Exceptional communication skills for diverse audiences
Willingness to travel to customer sites (25-75%)
Bonus: Experience in robotics or hardware deployment
Responsibilities
Manage key customer relationships in industries like manufacturing and logistics
Synthesize field insights to identify valuable verticals for robotic capabilities
Collaborate with engineers to shape the product roadmap based on customer needs
Facilitate successful rollouts and promote long-term adoption with customer leadership
Understand physical labor workflows and automation priorities in customer settings
Full Job Description
What You'll Do
Own key customer relationships across industries like manufacturing, logistics, pharmaceuticals, hospitality, and retail-deeply understanding physical labor workflows and automation priorities
Synthesize insights from the field and collaborate directly with founders to identify the most valuable verticals and use cases as our robotic capabilities evolve
Partner with engineers and scientists to develop a deep understanding of current and future robotic capabilities, shaping the product roadmap
Guide successful rollouts and long-term adoption by building trusted relationships with customer leadership and operational stakeholders
What You'll Bring
Extensive experience in a customer-facing, technical role-deployment strategy, solutions architecture, or technical consulting (5+ years)
A sharp intuition for product and technology, with a deeply curious and analytical mindset
Exceptional ownership and initiative-finding and solving problems independently
Deep empathy for customer needs and the ability to translate them into actionable insights
Exceptional communicator across technical and executive audiences
Ability to travel to customer sites (25-75%)
Bonus: Experience in robotics, hardware deployments, or relevant industries
