Deployment SpecialistClaim Health • New York, NY (In-Person) • Full-Time
The RoleYou'll be the person who takes a signed contract and turns it into a live, working deployment. We need someone who can carry it independently - technically sharp enough to understand how our product works under the hood and translate what a client is asking for into a precise product or configuration request, and people-smart enough to run a C-suite readout and a training session with frontline intake staff in the same day.
This is a foundational hire. You'll help build the deployment function from the ground floor and set the standard for how Claim Health onboards every client going forward.
You can expect to:
- Lead end-to-end deployments across home health and hospice agencies - from discovery through go-live, owning the full mapping of each partner's org structure, payer mix, workflows, and SOPs into precise platform configuration
- Configure and deploy Claim Health's AI agents to match each partner's workflows across intake, authorization, and revenue operations
- Don't just implement what you're told - bring a point of view. Identify where Claim Health can genuinely improve a process and prescribe a better way forward
- Where SOPs don't exist, write them - and build the deployment playbooks and onboarding guides that scale our process beyond you
- Translate customer requests into precise, well-scoped product asks that engineering can actually act on
- Run onboarding and training sessions across clinical, RCM, and operations staff
What We're Looking For- Meticulous organization - you're managing multiple clients, configurations, and open items simultaneously and nothing slips
- Process fluency - you can absorb how an organization works, identify where things break down, and prescribe a better path using the tools in front of you
- Genuine technical depth - diagnose problems, translate customer needs into product requests, and operate without engineering support on routine issues
- Multi-level communication - equally credible with executives, middle management, and frontline workers; you will be on-site with clients and this is not a back-office role
- First-principles problem solver - find the actual cause, not the surface symptom
- Calm under pressure - deployments get messy; you don't
- End-to-end ownership - you pick something up and see it through; nothing falls through the cracks
Experience- 2-5 years in implementation, solutions engineering, or a forward-deployed role
- A track record of leading deployments and owning go-lives end-to-end, not just supporting them
- Healthcare or health tech background preferred; RCM or authorization experience is a strong plus
- Technical enough to diagnose integration and data flow issues independently - coding ability is a strong plus
Strong plus- Familiarity with home health, hospice, or post-acute care operations
- Strong academic background - we're building a high-performance team and rigor matters
Compensation & BenefitsCompetitive salary + equity + bonus • Health, dental, and vision • Flexible PTO • Direct collaboration with the founding team
