Where is the work:
Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

BrainBox AI is an industry-leading provider of cloud-based, AI-powered building optimization solutions, operating as a business of Trane Technologies - a global climate innovator that also includes the Trane and Thermo King brands. Together, we deliver an enterprise-wide smart building platform that helps owners and operators decarbonize their real estate portfolios at scale.

What's in it for you:

The Deployment & Operations Leader is accountable for the end-to-end delivery, operational performance, and customer success of Trane Technologies' portfolio of digital energy optimization solutions. This role is pivotal in realizing our leadership in delivering tangible efficiency, resiliency and sustainability outcomes for our customers.

This leader will direct a global team of over 100 professionals responsible for the seamless deployment and operation of our digital energy optimization offerings deployed through BrainBox AI as well as through Trane's extensive commercial HVAC and energy services businesses. The team's scope encompasses the full customer lifecycle, from initial onboarding and technical integration to continuous, AI-driven performance optimization, value quantification, and ongoing customer success - ensuring clients achieve the results that drive subscription renewal and expansion.

Reporting directly to the Trane Technologies Chief Digital Officer, this leader will build and guide a high-performance, AI-empowered organization. This mission-critical role sits at the center of our strategy to deliver measurable, verified energy and carbon savings across commercial, institutional, and industrial buildings worldwide. The ideal candidate combines deep operational expertise in SaaS and AI delivery with a passion for sustainability and team excellence. They must thrive in complex, matrixed enterprise environments and bring the energy, discipline, and influence required to scale operations in these dynamic markets.

What you will do:

Customer Onboarding & Deployment

• Lead the seamless onboarding of new enterprise customers and building portfolios onto the Trane platform, ensuring rapid time-to-value.

• Oversee technical deployment across AWS and Google Cloud environments, coordinating with cloud partners and internal engineering teams.

• Develop and continuously improve scalable onboarding methodologies, playbooks, and tooling to support a growing world-wide customer base.

• Ensure full compliance with applicable U.S. and Canadian energy, data privacy, and building regulations throughout deployment.

Building Performance Optimization

• Direct ongoing AI-driven optimization of customer buildings, ensuring the platform continuously delivers measurable improvements in energy efficiency, HVAC performance, and occupant comfort.

• Deliver on peak shaving commitments and tangible energy savings.

• Establish and enforce rigorous performance monitoring frameworks, escalation protocols, and SLA standards across the customer portfolio.

• Champion a culture of continuous improvement, leveraging data and AI to drive operational excellence and innovation in service delivery.

Value Quantification & Customer Success

• Lead the design and execution of value verification programs that clearly demonstrate energy savings, carbon reductions, and financial ROI to customers.

• Apply advanced financial acumen and data analytics to quantify and communicate impact in terms that resonate with both executive stakeholders and facility managers.

• Own customer health metrics, net revenue retention, and expansion targets; partner with Sales and Account Management to ensure customers renew and grow their subscriptions.

• Serve as an executive escalation point for strategic customer relationships in Digital, building trust and confidence at all levels of the client organization.

Team Leadership & Organizational Development

• Lead a team of over 100 highly experienced and talented professionals based in North America, Europe and India

• Recruit, develop, and inspire a high-performing operations organization, embedding AI-powered tools and workflows to maximize team productivity and insight.

• Define clear roles, KPIs, and career development pathways; foster a culture of accountability, collaboration, and learning.

• Manage a large portfolio of concurrent deployment and success projects with rigor, pace, and a bias for action.

• Own and drive our Internship (ADP) program in Canada with a focus on BrainBox AI's special needs. Build recruiting relationships with Canada's top engineering schools such as McGill, Toronto, Waterloo, York, Concordia, UBC et al.

• Partner cross-functionally with Product, Engineering, Sales, Finance, to align operations with strategic objectives.

Financial & Operational Management

• Own the operational financials including budgeting, resource allocation, and cost optimization while maintaining service quality.

• Define, track, and report on operational KPIs and financial metrics to the CDO and senior leadership, providing clear visibility into performance and risk.

• Leverage data analytics capabilities to identify trends, forecast capacity needs, and inform strategic decisions.

What you will bring:

• 15 or more years of progressive leadership experience in software and/or AI solution delivery, including direct responsibility for customer onboarding, service operations, and customer success at scale.

• Demonstrated success leading operations at a high-tech software company such as Google Cloud, Amazon Web Services (AWS), SAP, Oracle or Workday.

• Deep hands-on experience working with both Google Cloud Platform (GCP) or AWS in an operational context - understanding platform capabilities, support structures, and partnership models.

• Experience in enterprise software environments (SAP, Oracle, or similar) with proven ability to navigate complex, multi-stakeholder enterprise sales and delivery motions.

• Strong financial acumen: demonstrated ability to manage operational budgets, build business cases, and present ROI and value metrics credibly to C-suite audiences.

• Advanced data analytics skills, with experience using data to drive operational decisions, verify solution value, and communicate insights to diverse audiences.

• Proven track record executing large, complex portfolios of simultaneous projects on time and within budget - with a documented bias for action and execution discipline.

• Outstanding communication skills in both American English (written and spoken); and Canadian French (spoken); ability to engage and influence audiences from building technicians to board-level executives.

• Familiarity with Canadian and U.S. regulatory environments relevant to employment, commerce, energy management, building operations, and data handling.

Preferred

• Background in building technology, HVAC, energy management, or sustainability sectors.

• Experience with IoT or AI/ML platforms deployed in industrial or commercial real estate environments at companies like Cisco or HP.

• Prior experience operating across both U.S. and Canadian markets, including bilingual stakeholder engagement.

• MBA or advanced degree in Business, Finance, Computer Science or a related discipline.

Candidates need to be Canadian residents legally permitted to work in Canada and travel throughout the US.

The salary range posted below is the base salary range. This position does also include an incentive plan and overall total direct compensation range is $300k-400k.

Annual Base Salary Range or Hourly Base Pay Range:
$214,636.66 - $273,100.00
Compensation Type:

Incentive Eligible:
Yes
Sales Commission Eligible:
No