Salary: $35.28 - $52.61 Hourly
Location : Lansing, MI
Job Type: Permanent Full Time
Job Number: 0701-26-DO-21SE
Department: Technology, Management and Budget
Opening Date: 07/27/2026
Closing Date: 8/17/2026 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

Job Description

This position is responsible for assisting with the day to day operations of the Customer Experience Division's Training section within the Office of Continuous Improvement. The individual is involved in advancing the Lean Process Improvement (LPI) methodology throughout the State of Michigan (SOM) through training, monitoring, and certification practices. This lead role is responsible for the LPI certification program, coordination of the LPI mentoring program, training research, facilitation, reporting, instructional design and training delivery of the methodology, documentation and validation of results. This individual is also responsible for the human-centered design (HCD) certification program, to include but not limited to administration of the program such as participation intake, participant oversight, mentoring coordination, and researcher certification.

For additional information, please see the links below:

• The supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

Position Location/Remote Office: The office location is Lansing, MI. The State of Michigan is not able to offer employment to out of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week.

Required Education and Experience

Education
Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Additional Requirements and Information
To be considered for this position you must:

• Attach a detailed resume and cover letter.
• If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application. for the State of Michigan (SOM) definition of an Official College Transcript. Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents. Civil Service accepts evaluations from organizations listed on the or the

Equivalent combinations of nonprofessional experience, identified by the appointing authority and approved by Civil Service that are represented by subclass codes, will be accepted for classified, professional experience equivalent to the P11-level and above. The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities.

Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.
View the entire job specification at:

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.

More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24
01

Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application.Responses to the questions below must match what is on your application and are used for screening purposes.Have you read and understand the process for submission and use of your application materials?

• Yes
• No

02

DEPSPL - Do you possess at least a bachelor's degree or higher in any major. If so, please attach a copy of your official college transcripts;ORat least one year of professional experience in the state of Michigan classified service; or the equivalent of six months of full-time experience as a Senior Executive Management Assistant 15 in the state classified service (if posted at the Specialist 13 level)?

• Yes
• No

03

DEPSPL - Do you possess at least four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level; or the equivalent of six months of full-time experience as a Senior Executive Management Assistant 15 in the state classified service?

• Yes
• No

04

This position is hybrid which requires a minimum of 2 days in the office at your designated work location within Michigan. Do you acknowledge this requirement and would like to be considered for this position?

• Yes
• No

05

How many years of experience do you have designing, delivering, and evaluating training programs or learning initiatives?

• None
• Less than 2 years
• 2 to 4 years
• 4 or more years

06

If you indicated you have experience with designing, delivering, and evaluating training programs and learning initiatives, please describe the extent of your experience and make sure that you document this experience in the experinece portion of your application. If you answered none, type N/A.
07

Do you have experience managing or administering training certification programs?

• Yes
• No

08

If you answered yes to having experience managing or administering training certification programs, please describe the extent of your experience and make sure that you document this experience in the experinece portion of your application. If you answered no, type N/A.
09

Are you a Lean Process Improvement Certified through the State of Michigan?

• Yes
• No

10

Have you participated in or been a part of any human-centered design trainings, learnings, or projects?

• Yes
• No

11

If you answered yes to having participated in or been a part of any human-centered design trainings, learnings, or projects, please describe the extent of your experience and make sure that you document this experience in the experinece portion of your application. If you answered no, type N/A.
12

Describe how your experience and education will support this position.
13

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment.Can you, after employment, submit proof of your legal right to work in the United States?

• Yes
• No

14

If applicable, did you attach a copy of your official transcripts/foreign degree evaluation OR appropriate documentation to qualify f