Dental Business & Operations Lead.Kaya Dental - Leominster, MA.Salary: $65,000-$100,000 per year + Performance Bonus.
Employment Type: Full-Time.
What You'll Do:Insurance & Revenue Cycle Management:- Manage insurance verification and patient eligibility.
- Submit, monitor, and resolve insurance claims.
- Proactively manage insurance aging and accounts receivable.
- Follow up on outstanding claims and unpaid balances.
- Help improve collections and overall revenue cycle performance.
Practice Operations:- Oversee daily front office systems and workflows.
- Optimize provider and hygiene schedules for maximum efficiency.
- Identify operational bottlenecks and implement practical solutions.
- Help establish systems that allow the practice to operate efficiently, even when ownership is not onsite.
- Support the implementation of new operational processes and best practices.
Software & Systems:- Assist with the practice's transition from Dentrix to Archie.
- Learn the new platform and help optimize workflows.
- Identify opportunities to improve reporting, communication, and operational consistency.
- Help train team members on updated systems and processes.
Patient Experience:- Ensure every patient receives an exceptional experience.
- Improve scheduling, communication, and patient follow-up processes.
- Support patient retention and referral initiatives.
- Create a welcoming, organized front office environment.
Team Leadership:- Lead by example with a positive, collaborative attitude.
- Foster accountability and teamwork throughout the office.
- Support ongoing staff development and process improvements.
- Build consistency across all front office systems.
Business Performance: Monitor and help improve key practice metrics, including:
- Production.
- Collections.
- Insurance aging.
- Schedule efficiency.
- Accounts receivable.
- Patient retention.
- Operational effectiveness.
Who We're Looking For: This position is ideal for someone who:
- Thinks like an owner rather than simply completing assigned tasks.
- Is highly trustworthy and dependable.
- Takes initiative without waiting to be directed.
- Enjoys improving systems and solving problems.
- Balances attention to detail with a big-picture mindset.
- Works well independently while supporting the entire team.
- Is both willing to learn and eager to teach others.
- Wants to play a meaningful role in the continued growth of the practice.
Qualifications:Required:- 3-5+ years of dental office management or high-level front office leadership experience.
- Strong knowledge of dental insurance, eligibility verification, claims processing, and accounts receivable.
- Experience managing insurance aging and improving collections.
- Excellent organizational, communication, and leadership skills.
- Strong understanding of dental scheduling and workflow optimization.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred:- Experience using Dentrix.
- Experience implementing or transitioning to new practice management software.
- Familiarity with Archie or other cloud-based dental software.
- Proven success improving office systems, workflows, and operational performance.
- Experience working with production and collections reporting.
Compensation & Benefits:- $65,000-$80,000 annual salary.
- Performance-based bonus opportunities.
- 401(k).
- 401(k) with 3% employer match.
- Paid Time Off.
- Paid holidays.
- Flexible scheduling.
- Professional development and continuing education support.
- Lunch-and-learn opportunities.
- Employee dental benefits.
- Family leave.
- Retirement plan.
