Job Title: Key Account Manager
Job Description
The Demand Planning Analyst serves as the primary point of contact for assigned customers, ensuring orders, forecasts, and delivery commitments are managed accurately and efficiently. This role works closely with supply chain, planning, operations, and quality teams to support customer needs, resolve issues, and maintain strong service levels. It's an entry-level opportunity for someone seeking growth in supply chain, operations, or commercial leadership.
Responsibilities

• Manage day-to-day relationships with assigned customer accounts.
• Handle order entry, order maintenance, and open order tracking.
• Review customer forecasts and demand plans to support production and inventory planning.
• Monitor delivery schedules and proactively communicate potential delays or supply issues.
• Lead customer update meetings and coordinate issue resolution.
• Analyze order, forecast, and fulfillment data to identify trends and risks.
• Support new product launches and customer onboarding efforts.
• Prepare reports on account performance, service levels, and forecast accuracy.
• Ensure compliance with company and industry quality standards.

Essential Skills

• Customer account management and relationship building
• Order management and customer service experience
• Forecasting, demand planning, or SIOP/S&OP exposure
• Supply chain, logistics, or operations knowledge
• Strong communication and problem-solving skills
• Ability to manage multiple priorities and customer accounts
• Advanced Microsoft Excel skills
• Experience working with ERP systems (Epicor preferred)
• Data analysis and reporting skills (Power BI a plus)
• Attention to detail and strong organizational abilities
• Ability to work cross-functionally with planning, operations, quality, and supply chain teams

Additional Skills & Qualifications

• Bachelor's degree in Business, Supply Chain, or a related field
• 0-2 years of experience in customer service, supply chain, operations, account management, or a related field
• Manufacturing or medical device industry experience preferred
• Experience with ERP systems (Epicor preferred), Excel, and Power BI is a plus

Work Environment
The role is based in an office environment and will initially require full-time presence for the first 6 months for training with other Data Planning Analysts. After training, the position may transition to a hybrid or fully remote setup. The work schedule is Monday to Friday, 8 am to 5 pm. The dress code is business casual.
Job Type & Location
This is a Permanent position based out of Allentown, PA.
Pay and Benefits
The pay range for this position is $80000.00 - $90000.00/yr.
Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allentown,PA.
Application Deadline
This position is anticipated to close on Aug 24, 2026.