Location: Austin, TX (Hybrid; Required to be in office 1 week a month)
The
Delivery Operations Team Lead is responsible for supervising and managing the performance of a team of 20 Provider Enrollment agents in a healthcare setting.
Key Responsibilities:
- Drives delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering
- Supervises functional process delivery, ensuring processes are executed appropriately and in a timely manner.
- Subject matter expert and escalation point to resolve issues and continuously look to improve accuracy and the employee experience
- Optimizes the contribution of the team through coaching, counseling and mentoring activities as well as manages the client relationship and partners with multiple vendors and workstreams to ensure accurate and efficient processing
- Provides and implements workable solutions to business issues problems with minimal management involvement
- Conduct work planning, estimation and prioritization of processes to optimize team performance.
- Leads and monitors day to day operations within area of responsibility to align teams to performance standards
- Ensures accurate completion of processes and ensures Service Level Agreements are met or exceeded by monitoring work and delegating assignments as needed
- Develops, implements and maintains quality controls
- Professionally interacts with the client in a multi-vendor environment
- Provides relevant statistics and reporting
- Prepares work schedules to ensure appropriate coverage and workload balancing
- Backs up team members during vacation and/or high-volume work efforts and acts as escalation point
- Supports training initiatives for all team members on new or enhanced operation procedures and policies
- Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
- Manages integration of change control through utilization of work plans to ensure appropriate development of process documents, job aids, communications procedures
Basic Qualifications:
- Minimum of 3 years supervisory or team lead experience in a customer service environment
Preferred Qualifications:- Bachelor's Degree in Organizational Management or related disciplines.
- Healthcare delivery experience
Professional Skills:- Excellent communication skills - written and oral
- Strong presentation and interpersonal skills
- Advanced proficiency with Microsoft Office Suite
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/26/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $154,800
Cleveland $59,100 to $123,800
Colorado $63,800 to $133,700
District of Columbia $68,000 to $142,400
Illinois $59,100 to $133,700
Maine $54,400 to $113,900
Maryland $63,800 to $133,700
Massachusetts $63,800 to $142,400
Minnesota $63,800 to $133,700
New York $66,300 to $154,800
New Jersey $68,000 to $154,800
Virginia $59,100 to $142,400
Washington $80,200 to $142,400
