Job Title: DELIVERY OPERATIONS MANAGER L1
City: Charlotte
State/Province: North Carolina
Posting Start Date: 6/19/26
Job Description:
Job Description
Role Overview
The Program Manager - PPL Operations will lead end-to-end governance, execution, and scaling of Pick-Pack-Load (PPL) operations across the United States supporting Wing Marketplace (1P) operations. This role is responsible for operational stability, workforce management, SOP compliance, safety, and continuous improvement across all sites and partners.
Key Responsibilities
Program Leadership
Lead national PPL operations strategy, execution, and performance.
Ensure consistent implementation of standardized Pick-Pack-Load SOPs.
Establish governance frameworks for operational reviews and reporting.
Operational Excellence & SOP Compliance
Ensure adherence to key workflows:
Start-of-day readiness
Inventory and catalog checks
Order fulfillment (pick, pack, weigh, load)
End-of-day closure and equipment accountability
Maintain SLA compliance and audit readiness.
Multi-Site Operations Management
Manage operations across multiple US locations.
Coordinate with PPL, SSA/SSM, and CX teams.
Oversee both 1P and dual-operations environments.
Performance Management
Track and improve KPIs such as:
SLA adherence
Productivity
Order failures and cancellations
Lead reporting and performance review processes.
Safety & Compliance
Enforce safety protocols and PPE compliance.
Ensure site conduct adherence and incident reporting.
Workforce & Vendor Management
Lead staffing strategy and vendor management.
Oversee hiring, onboarding, and training.
Ensure workforce productivity and compliance standards.
Client & Stakeholder Management
Act as the primary point of contact for clients and leadership.
Handle escalations and drive RCA-based improvements.
Continuous Improvement
Identify process gaps and implement preventive controls.
Drive productivity and quality improvement initiatives.
Required Qualifications
Bachelor's degree in Operations, Supply Chain, Business, or related field.
8+ years of experience in:
Operations or Program Management
Logistics, fulfillment, retail, or field operations
Mandatory Experience
Proven experience managing large-scale frontline/blue-collar workforce, including:
Pickers
Packers
Loaders
Warehouse associates
Demonstrated ability to:
Manage high-volume workforce operations across shifts and multiple locations.
Drive attendance, discipline, and performance management.
Work within vendor-driven staffing models.
Hands-on experience in:
Physical operations environments such as warehouse, retail, fulfillment, or last-mile delivery.
Shift-based operations, including weekends and extended hours.
Preferred Qualifications
Experience in:
Drone delivery or last-mile fulfillment operations
Walmart or large retail ecosystems
Operational analytics and performance dashboards
Key Skills
Program and stakeholder management
Operational excellence and process discipline
Workforce management (blue-collar environments)
Vendor governance and accountability
Data-driven decision-making
Strong communication with clients and field teams
Mandatory Skills: Drone Scan.
Experience: 8-10 Years.
The expected compensation for this role ranges from $80,000 to $158,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
