Job Summary

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This job posting is for an existing, active vacancy. We are seeking an experienced Delivery Leader / Program Manager with strong technical and consulting background to lead cloud, digital, and AI-driven transformation programs. This role involves end-to-end delivery ownership, client engagement, governance, and leading global teams while ensuring high-quality execution using Agile practices.
Location: Toronto
Job Summary:

We are looking for a high-caliber Delivery Manager to support large-scale cloud, digital, and AI-driven transformation programs for Tier-1 banking clients. This role is designed for a next-generation delivery leader-someone who combines strong technical depth, consulting mindset, and client-facing maturity, with a working understanding of AI/GenAI-led delivery models and productivity enhancements. The individual will work closely with senior leadership to drive execution, manage cross-functional delivery, embed AI/GenAI into SDLC and delivery workflows and contribute to solution shaping, while growing into a broader portfolio leadership role.

Key Responsibilities

1. Delivery Leadership & Execution

• Lead delivery of cloud, digital, and AI-enabled transformation initiatives
• Manage cross-functional teams across application, cloud, data, and platform (PEGA/Salesforce) domains
• Drive end-to-end delivery governance: scope, quality, timelines, risk, and stakeholder alignment
• Ensure high-quality execution across Agile/SAFe delivery models

2. Technical & Solution Orientation

• Act as a hands-on technical delivery anchor with strong understanding of modern cloud, application, and data architectures.
• Contribute to solution shaping and design discussions while ensuring alignment with scalable, enterprise-grade patterns.
• Drive adoption of AI/GenAI-led delivery practices by identifying opportunities to enhance productivity and engineering efficiency.

3. Client Engagement & Consulting Mindset

• Act as a trusted interface with client stakeholders (Delivery leads, Product owners, Architects)
• Demonstrate strong problem-solving and consultative thinking
• Translate business objectives into execution-ready delivery models
• Participate in strategic conversations (roadmaps, transformation approach, prioritization)

4. Governance, Risk & Proactive Management

• Establish strong governance cadence (weekly, monthly, exec-level reporting)
• Identify risks early and drive proactive mitigation
• Ensure transparent communication and expectation management with clients
• Demonstrate ownership mindset and accountability

5. Team Leadership & Global Delivery

• Lead distributed teams across onshore/offshore models
• Drive team productivity, mentoring, and delivery discipline
• Foster a culture of ownership, resilience, and continuous improvement
• Work closely with senior leadership to offload and scale delivery responsibilities

6. Growth & Value Contribution

• Contribute to ongoing deal support, proposals, and solution refinement
• Identify opportunities for: Optimization; Automation & Value creation within programs
• Support execution of AI-led initiatives and productivity improvements (if applicable)

Required Skills & Experience

Experience

• 12-15 years of experience in IT services / consulting (BFSI preferred)
• Demonstrated experience in delivery management of complex programs
• Experience working with global delivery models (onshore/offshore)

Technical & Functional Skills

• Strong understanding of:
  • Cloud platforms (Azure / GCP)
  • Application modernization (microservices, APIs)
  • Data & ETL programs

• AI / GenAI Expectations:
  • Good understanding of GenAI tools (e.g., GitHub Copilot, LLM-based assistants)
  • Exposure to AI-led SDLC productivity (code generation, testing, documentation)
  • Awareness of enterprise AI use cases in BFSI (lending, payments, servicing, underwriting)
  • Ability to identify and drive AI-infused efficiency opportunities in delivery

• Good understanding of Agile / SAFe delivery frameworks

Core Leadership Traits

• Strong technical foundation with delivery ownership
• Consulting mindset - structured thinking, problem solving, clarity in communication
• Maturity in client interaction - confident, composed, and solution-oriented
• Resilience & perseverance - ability to operate in complex, high-pressure environments
• Patience and stakeholder management capability
• High energy and ownership mindset

The pay range for this role is $1 20 ,000 to $13 0 ,000 CAD per annum (max) including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance, and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.

AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.