Preferred Skillsets: Technical Experience: - Maintain awareness of new and emerging wireless technologies and the potential application on client engagements.
- Software or hardware design process, testing and product life cycle management.
- Cloud, networking, and server system technologies.
- Asset management.
- Forward and reverse logistics (RMA/Returns).
- Enterprise infrastructure project planning, release management and help desk.
- Vendor compliance management & program governance via KPI metrics.
Preferred Skillsets: Project Management Experience: - Project transition, staging management, Field Support management, service helpdesk management.
- Best practices, work instructions, processes, tools, timely deliveries with proactive approach towards resolutions.
- Strategy and synergy - identify the right resource & new delivery methodology.
- Effective decision making and excellent written and verbal communication.
- Gather, analyze, and define business requirements, create global metrics, trends, charts etc.
- Establish & implement effective programs and processes.
- Good in Communication, presentation, interpersonal skills and Stakeholder engagement.
Job Responsibilities: - Best practices, work instructions, processes, tools & ensuring high quality and timely deliveries.
- Network performance assessment, audits, deployment/implementation/testing projects
- Strong analytical skills and coordination with cross-functional teams.
- Project forecasting, Planning, and Effective managing of a project team for a successful project delivery with the highest customer satisfaction
- Manage a large team to provide single point ownership for the service delivery in the area of infrastructure delivery management Services.
- People, performance & vendor management.
- Oversee the safety of the team and implement safe working environment & practices.
- Flexibility working in shift hours.
- Work on new projects, RFP, SOW, transition, and go-live support.
- Prepare and update documents like SOP, MOP, swimline process diagrams, etc.
- Adhere to ITIL standards and establish & implement effective programs and processes.
- Build a strong relationship with customer and other stakeholders
- Best practices, work instructions, processes, tools & ensuring high quality and timely deliveries.
- Customer Governance and Reporting
Equivalent Qualifications: - Bachelor's in information technology or equivalent.
- PMP, Six Sigma, ITIL, or CTPM certification or equivalent.
- Agile project manager, scrum master, or equivalent.
- Cloud technology, CCNA, JNCIA certification, or equivalent.
- Global customer handling and stakeholder engagement experience
- Global team management and customer
Work Experience: - 12+ years of experience in enterprise IT infrastructure, data center infrastructure, the telecom industry, or equivalent.
- 10+ years of experience leading global project managers and engineering teams, delivering business value using technology solutions in the high-tech operations space.
- 4+ years of experience managed services / SLA-based deliverables
Mandatory SkillsIT Infrastructure/Data Center Operations/Network Deployment/Service Delivery/Program Management/Vendor Management/SLA Governance/ ITIL/PMP/Agile/Asset Management/Logistics/KPI Reporting/Stakeholder Engagement/Cloud Technologies/Managed Services.
