Job Description Requirements: 10+ years of overall IT experience with 5+ years leading AMS/ADM and production support engagements. Strong Insurance domain expertise with hands-on experience supporting Guidewire BillingCenter. Deep knowledge of billing operations including invoicing, payments, collections, delinquency, commissions, reconciliations, and financial transactions. Experience managing large global support teams in a 24x7 delivery model. Strong understanding of Guidewire integrations with PolicyCenter, ClaimCenter, payment gateways, GL systems, portals, and middleware. Expertise in incident management, problem management, batch monitoring, release coordination, root cause analysis, and service governance. Knowledge of Guidewire Cloud, APIs, security controls, audit requirements, and managed services support models. Experience driving SLA/KPI performance, customer satisfaction, operational excellence, and stakeholder management. Familiarity with Site Reliability Engineering (SRE) practices, observability, automation, reliability, and continuous service improvement. Excellent leadership, communication, and executive stakeholder management skills. Preferred: Guidewire BillingCenter/Cloud Certifications. ITIL, SRE, DevOps, or Cloud certifications The base compensation range for this role in the posted location is 119015 - 160000 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.