Deloitte

Delivery Consultant, Workday Financial AMS Support

Deloitte • $75K — $95K *
Lake Mary, FL 32746In-Person
Business Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Legally authorized to work in the U.S. without employer sponsorship
  • Ability to obtain and maintain Workday certification(s)
  • 2+ years of experience with Workday Financials Accounting
  • Understanding of Workday Accounting concepts and issue resolution
  • Client-facing operational support experience
  • Experience in triage, troubleshooting, and incident management

Responsibilities

  • Intake tickets related to the Accounting module
  • Triage and resolve user issues within Workday Accounting
  • Manage post-production support and facilitate system improvements
  • Provide knowledge transfer and document processes
  • Support end users with inquiries and issues

Benefits

  • Hybrid work model with co-location opportunities
  • Limited travel requirements (maximum of 10% for projects)
  • Engagement in professional development activities
  • Supportive environment for building professional relationships
  • Focus on documentation and knowledge transfer for career growth
Full Job Description
Work You'll Do

As a US Delivery Consultant on the team, you will:
  • Be responsible for intake of tickets (questions issues, inquiries) for Accounting module
  • Triage and resolve any issues or errors for end users in Workday Accounting module
  • Be responsible for post production support and system administration around improvements and change requests
  • Provide knowledge transfer and end user documentation
A successful candidate would possess these skills:
  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others
Qualifications

Required:
  • Bachelor's degree
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • Ability to obtain and maintain required Workday certification(s) necessary for the role
  • 2+ years of experience in Workday Financials Accounting to include the following;
    • Understanding of Workday Accounting concepts
    • Experience with intake through resolution for Workday Finance and Procurement support requests
    • Experience working on triage, troubleshooting, issue resolution, and incident management
    • Client facing operational support
  • Delivery Center Location & Travel Requirements:
    • Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
    • Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
    • Travel Requirement: Maximum of 10% overnight travel for client or project purposes
  • Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
  • Experience working in a consulting, shared services, or client-facing delivery environment

About Deloitte

Deloitte is a multinational professional services network that provides audit, tax, consulting, enterprise risk and financial advisory services. The company was founded in London in 1845 and has since grown to become one of the largest professional services firms in the world. Deloitte has over 330,000 employees in more than 150 countries and territories. The company's mission is to help clients achieve their goals and make an impact that matters in their businesses and communities.
Learn more about Deloitte
Size
330,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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