This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to supervise the daily activities of the default team and assist in establishing procedures, monitoring performance and providing guidance. The incumbent in this position is responsible for ensuring efficient and effective default operations of residential/consumer portfolio loans as well as compliance with Government Sponsored Enterprise (GSE) investor guidelines and Consumer Finance Protection Bureau (CFPB) mortgage servicing regulations.

• This role will primarily oversee the management and execution of Investor Claims, Property Inspection and Preservation, and Successor in Interest processes, ensuring compliance with investor, regulatory, and internal policy requirements while driving operational effectiveness, quality outcomes, and risk mitigation.
• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish work schedules, individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, partner with Management to resolve employment related issues
• Monitor and ensure staff adherence to policies, procedures, and regulatory requirements including GSE investor guidelines and CFPB mortgage servicing regulations throughout workflow
• Maintain, update and ensure proper implementation of department policies and procedures and review and recommend opportunities for process improvement

High School Diploma or equivalent. Specialty: not applicable at this level. (Required)

5 or more years consumer or residential mortgage loan servicing or default loan management. (Required)

1 or more years working in the ICE / MSP servicing platform. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate27s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.