Why this role

Evolve's mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve's modern approach empowers homeowners and builds trust with guests through a scalable, tech-enabled model.

The Dedicated Advisor plays a critical role in that mission by building deep, strategic relationships with Evolve owners. You'll serve as a trusted partner who understands each owner's unique goals and crafts tailored strategies to help them achieve long-term success.

Success looks different for every owner. Your job is to understand those differences, anticipate needs, and guide owners toward decisions that maximize performance, strengthen their partnership with Evolve, and ultimately increase long term value and NPS across your portfolio.

What you'll do

• Manage and retain a high-value book of ~200 Evolve listings.
• Build strong, strategic relationships that reduce churn and drive long-term partnership value.
• Act as a performance expert by delivering clear, data-driven insights on property and portfolio performance.
• Serve as a trusted, go-to resource for owners - providing support, strategic guidance, and growth recommendations.
• Proactively identify opportunities to improve owner performance and experience.
• Cross-sell Evolve services to maximize portfolio value while staying current on industry trends and market dynamics.
• Increase NPS and LTV through upsells such as management tier upgrades, expanded availability, amenity improvements, and additional properties.
• Provide market and property analysis to help owners identify opportunities to expand their portfolios with Evolve.
• Conduct monthly and quarterly performance reviews to align on goals, insights, and next steps.
• Collaborate cross-functionally with internal teams to deliver a seamless, high-quality owner experience.
• Stay informed on the short-term rental industry trends to advise owners on potential impacts to their business

What makes you a great fit

• 3+ years of account management experience, ideally in a high-touch or strategic environment.
• Background in travel or hospitality (preferred).
• Exceptional active listening skills with the ability to simplify complex concepts.
• Highly adaptable and comfortable navigating a fast-changing environment.
• Strong verbal and written communication skills.
• Analytical, organized, and detail-oriented with a data-driven mindset.
• Competitive, goal-oriented, and motivated by measurable impact.
• Strategic thinker with strong problem-solving abilities.
• Direct, clear communicator who builds trust quickly.
• Willingness to go above and beyond for both colleagues and owners.

Compensation

For this role compensation is based on a base plus commission. Our base salary is $76,500. This role is eligible to earn monthly commission (with on-target earnings of $22,500 annually) based on team/ individual performance.

Location

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

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How we reward Evolvers

We're intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they're more than perks-they're investments in our customer-obsessed, high-performing team.

We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it's helping you take care of your health, plan for the future, or celebrate life's milestones, our offerings are designed to support you every step of the way.

• Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
• Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
• Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
• Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
• Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
• Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
• Connection: Employee Resource Groups celebrating our diverse communities at Evolve.

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We've cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we're excited to see what you'll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.