Application deadline: Aug 12, 2026
The successful candidate will have experience managing people and teams with varying skillsets and diverse backgrounds. This manager will manage a team that provides tracking, auditing, accountability, and decommission processing of all hardware in a minimum of three geographically separated ADC data centers. The team will streamline current processes for maximum efficiency and improve any and all procedures to ensure customer data is protected at all times. In this role you will mentor people in all levels, manage the delivery of large projects and propose technical solutions to complicated problems.
Customer trust is foremost for cloud services provided by AWS. Our US government customers must be guaranteed that their data will never be exposed. To ensure this, physical security of the data centers and the cradle to grave tracking of any and all storage medium types (disks, solid state disks, flash cards, etc.) are essential. This manager will hire and manage a team of hourly employees that provides tracking and auditing of all media and parts. They also manage the scanning of inventory and destruction processes using approved equipment.
We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical activities with or without reasonable accommodation. These activities include the following:
• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.
Key job responsibilities
• Leading and supervising a Decom team of hourly employees within the ADC
• Ensure overall safety and security is supported across multiple teams/shifts
• Strategic planning, forecasting and resolution of problems; addressing any staffing needs
• Mentoring, training and developing direct reports for career progression; appraise performance; reward and discipline employees
• Write and deliver annual performance reviews to senior management
• Develop, improve, and share operational best practices across all ADC regions
• Work with other supporting functions and operational regions to develop performance KPI and metrics; drive throughput efficiencies by continuously improving operational processes.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
BASIC QUALIFICATIONS
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 2-years of experience hiring and managing performance of technicians to meet service level agreements, 1-year of experience working on IT hardware including repairs, assembly, manufacturing, installations or life cycle decommissioning and 1-year experience working with inventory management systems
- Current, active US Government Security Clearance level of Top Secret with Polygraph
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent combination of education and experience
- 2+ years in a data center technology role and experience with physical data center infrastructure such as copper/fiber cabling
- Experience developing operational metrics to drive efficiencies
- Experience with LEAN tools and methodologies to lead process improvement and or cost reduction efforts
- Experience working with teams to articulate and refine requirements to assist in the improvement of scanning, tracking, inventory, database software and tooling.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Aurora - 78,400.00 - 137,300.00 USD annually
