ZS Associates

Decision Analytics Associate Consultant - Digital Customer Experience

ZS Associates$90K — $120K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or master's degree in quantitative and analytic fields.
  • 2-4 years of relevant experience; PhD may substitute for work.
  • Experience with leading Marketing Cloud solutions like Adobe Campaign or Salesforce Marketing Cloud.
  • Proficiency in web and marketing analytics tools (e.g., Adobe Analytics, Google Analytics).
  • Familiarity with Enterprise and Digital Asset Management platforms like Sitecore or Adobe Experience Manager.
  • Demonstrated experience with digital tactics across various channels.

Responsibilities

  • Assess organizations' digital maturity through interviews and benchmarks.
  • Help clients develop a digital vision and roadmap.
  • Define architectures for future digital technology and analytics solutions.
  • Analyze marketing data from multiple channels.
  • Lead implementation of digital capabilities including Campaign Management and CRM systems.
  • Establish tagging nomenclature for digital assets and develop performance dashboards.

Benefits

  • Comprehensive rewards package supporting health and well-being.
  • Robust skills-building and career progression programs.
  • Flexible hybrid working model for work-life balance.
  • Opportunities for internal mobility and diverse career paths.
  • Commitment to a collaborative culture with meaningful work.
Full Job Description
What You'll Do:
  • Assess digital maturity of an organization through stakeholder interviews, discovery, and benchmarks.
  • Help formulate Digital vision and implementation roadmap of our clients
  • Define future state digital technology, content management and web analytics solution architectures.
  • Analyze data from a variety of marketing tactics - web, banner ads, search etc.
  • Lead a team to drive the implementation of digital capability including Campaign Management, Marketing Data Hub, Digital Analytics, Content Management and CRM systems.
  • Establish tagging nomenclature of digital assets.
    Develop dashboards and analytical solutions to help brand teams understand campaign performance.

What You'll Bring:
  • Bachelor's or master's degree required in any discipline with strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering.
  • 2-4 years of relevant post-collegiate job experience. A PhD may substitute in lieu of work experience.
  • Experience in implementing a leading Marketing Cloud solution - Adobe Campaign, Salesforce Marketing Cloud or Marketo.
  • Experience with web and marketing analytics tools such as Adobe Analytics, Google Analytics etc.
  • Experience working with Brand Managers and Marketing Operations specialists.
  • Experience in Enterprise Content Management platforms (e.g. Sitecore, Adobe Experience Manager).
  • Experience in Digital Asset Management platforms (e.g. Veeva Vault Promomats, Adobe Experience Manager, Opentext).
  • Working knowledge on digital tactics - Search, Banners, Social, IVA, CLM.
  • High motivation, good work ethic, maturity and personal initiative.
  • Strong oral and written communication skills.
  • Empathy, adaptability and emotional intelligence.
  • Close attention to detail, with a quality-focused mindset.
  • Self-discipline for planning and organizing tasks.
  • Aptitude for, and enjoyment of, working in teams.
  • Fluency in English.
  • Client-first mentality.
  • Intense work ethic.
  • Collaborative spirit and problem-solving approach.

How you'll grow:
  • Cross-functional skills development & custom learning pathways
  • Milestone training programs aligned to career progression opportunities
  • Internal mobility paths that empower growth via s-curves, individual contribution and role expansions


Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:
www.zs.com

About ZS Associates

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people?a fact that?s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
Learn more about ZS Associates
Size
10,000 employees
Industry
Founded
1983

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