Description

Location: BC and/or AB
Jobs by Category: Sales and Marketing
Job Function: Sales and Professional Services
Status: Full-time
Schedule: Regular

Description: We are seeking a dynamic and goal oriented Dealer Performance Manager to join our Western Canada team, reporting to the Manager-Independent Channels. In this role, you will be responsible for overseeing and enhancing the performance of our dealer network, specifically our Future Friendly Home product line. You will work closely with dealers to ensure they meet and exceed sales targets, provide exceptional customer service, and adhere to company standards. Your strategic insights and leadership will be crucial in driving dealer success and overall business growth.

How you will succeed:

• Performance Management: Regularly review dealer performance metrics and KPIs to identify areas for improvement
• Strategic Planning: Develop and implement strategies to enhance dealer performance and achieve sales targets
• Training & Development: Provide training and support to dealers to improve their sales techniques, customer service, and operational efficiency
• Relationship Management: Build and maintain strong relationships with dealers, acting as the primary point of contact for performance-related issues
• Market Analysis: Conduct market research to understand trends, customer needs, and competitive landscape to inform dealer strategies
• Reporting: Prepare and present performance reports to senior management, highlighting successes, challenges, and action plans
• Compliance: Ensure dealers adhere to company policies, procedures, and standards

Qualifications

• Experience: Proven experience in a similar role, preferably within the automotive or retail industry
• Education: A degree in Business, Marketing, or a related field is preferred
• Critical thinking Skills: Strong analytical skills with the ability to interpret data and make informed decisions
• Communication: Excellent communication and interpersonal skills, with the ability to influence and motivate others
• Team Development: Demonstrated leadership abilities with a track record of driving performance improvements
• Problem-Solving: Strong problem-solving skills and the ability to think strategically
• Customer Focus: A customer-centric approach with a commitment to delivering exceptional service
• Technical Proficiency: Proficiency in using performance management software and tools

What you will bring:

• Positive and growth mindset with a high energy level
• Ability to establish customer rapport and build relationships on the go
• Entrepreneurial approach paired with a laser-focused pursuit of success
• Eagerness for learning and career growth
• Discipline around time management, setting priorities, and accomplishing goals
• Adaptability to change in a high-performing and fast-paced environment
• Confident interpersonal, communication, collaboration, and virtual presentation skills

Salary Range: $82,000-$124,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS's annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.