Key job responsibilities Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams May assist in the build out of new facilities and assist in projects to increase current facility efficiency Working outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls. Communicate complex technical information to a non-technical audience. Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency Ensure all safety procedures are adhered to by vendor and Amazon staff Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks A day in the life This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime. Equipment will include but is not limited to stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. The CE directs, trains and supports technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. They manage projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. BASIC QUALIFICATIONS • 4+ years of relevant work experience in a data center or other critical environment or 8+ years of Technical (Military/Trade School) training and/or experience with relevant data center facilities equipment • High School diploma or equivalent Must be at least 18 years old PREFERRED QUALIFICATIONS • Associates or Bachelors in applicable engineering field or mechanical or electrical trades • Operating engineering licenses such as DC II, DC III, or equivalent • Stationary Engineering or Building Engineering License • Electrical or mechanical Journeyman License • CFC license • NFPA 70E • Strong verbal and written communication skills • Solid leadership and organizational skills • Proven self-starter Ability to prioritize in a complex, fast-paced environment The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MS, Canton - 86,400.00 - 149,700.00 USD annually