10+ years in progressive hospitality leadership, with multi-property oversight.
Proven track record in leading full-service hotels with focus on operational and financial success.
In-depth knowledge of all hotel operations: Rooms, F&B, Sales, Revenue Management.
Skilled in developing leadership teams and fostering a culture of accountability.
Extensive experience in budgeting, forecasting, and financial reporting.
Strong analytical mind for translating data into strategic business actions.
Excellent communication and relationship-building capabilities.
Familiarity with branded hotel systems and franchise standards is a plus.
Responsibilities
Lead strategic initiatives that align with the company vision across five hotels.
Coach and mentor General Managers to enhance operational performance and team culture.
Ensure operational consistency in guest satisfaction and service quality across all locations.
Develop strategies that boost profitability and guest experience metrics.
Oversee financial aspects including budgeting and capital planning for portfolio optimization.
Collaborate with key departments to discover growth opportunities.
Ensure compliance with brand and legal standards across all properties.
Analyze performance metrics and implement initiatives for increased efficiency and profitability.
Support development and transitions for hotel acquisitions or renovations.
Cultivate relationships with stakeholders to enhance hotel visibility and service quality.
Standardize best practices to improve both guest and employee experiences throughout the portfolio.
Travel frequently to provide direct operational support to hotel leadership.
Benefits
Opportunity for meaningful impact across a diverse hotel portfolio.
Access to leadership development programs and professional growth opportunities.
Collaboration with a dynamic leadership team and cross-functional departments.
Dynamic travel experiences across multiple properties and regions.
Engagement with industry partners and community stakeholders.
Full Job Description
VICE PRESIDENT OF OPERATIONS
KEY RESPONSIBILITIES
Provide strategic leadership and operational oversight across a portfolio of five hotels, ensuring alignment with the company's vision, values, and business objectives.
Lead, coach, and mentor General Managers, fostering a culture of accountability, collaboration, and continuous development.
Drive operational excellence by ensuring consistent delivery of brand standards, guest satisfaction, service quality, and property presentation across all hotels.
Develop and execute strategies to improve profitability, market share, RevPAR, EBITDA, guest experience, and overall operational performance.
Oversee budgeting, forecasting, financial analysis, labour management, cost controls, and capital planning to maximize portfolio performance.
Partner with Sales, Revenue Management, Marketing, and Finance teams to identify growth opportunities and enhance commercial performance.
Ensure compliance with brand standards, company policies, health and safety legislation, employment legislation, and operational controls across all properties.
Monitor key performance indicators, analyse operational trends, and implement initiatives that improve efficiency, productivity, and profitability.
Support hotel development, acquisitions, renovations, transitions, and major capital projects as required.
Build and maintain strong relationships with ownership groups, brand representatives, tourism partners, industry associations, and community stakeholders.
Identify opportunities to standardize best practices, improve systems and processes, and enhance both the guest and employee experience throughout the portfolio.
Travel regularly between properties to provide leadership, operational support, and coaching to hotel leadership teams.
REQUIREMENTS
Minimum 10 years of progressive leadership experience within the hospitality industry, including multi-property leadership experience.
Proven success leading full-service hotels with responsibility for operational, financial, and commercial performance.
Strong knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, and Property Maintenance.
Demonstrated ability to develop high-performing leadership teams and create a culture of engagement, accountability, and continuous improvement.
Extensive experience managing budgets, forecasting, financial reporting, labour costs, capital planning, and operational performance metrics.
Strong strategic thinking, business acumen, and analytical skills, with the ability to translate data into actionable business decisions.
Excellent communication, relationship-building, negotiation, and leadership skills.
Experience working with branded hotel systems and franchise standards is highly desirable.
Willingness to travel frequently between properties across multiple provinces.
Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
