We will be accepting applications through August 2, 2026 or until filled.

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The Gogo Datalink Support Specialist works with the Flight Deck Services team to quickly and efficiently set up services and handle training for new and existing business aviation customers.  The right candidate is detail-oriented and a root cause problem solver.

How will you make a difference?

• Initiate contact with new customers for service setup, training, and aircraft configuration
• Provide service and troubleshooting for various Avionics equipment
• Communicate regularly (telephone, email, in-person) with existing customers regarding service enhancements, training & changes
• Create & maintain user guides
• Support sales team with customer opportunities

Qualifications

• Bachelor’s Degree in a related field, or equivalent work experience
• 2-4 years’ experience in Aviation (FBO, flight department, airline, or other aviation-related business)
• ~10% travel required

Required Skills, Talents, & Experience

• Proven strong customer service and analytical skills
• Ability to work independently and be flexible in a rapidly changing environment
• Initiative, dependability, cooperation and thoroughness in a team environment

Preferred Skills, Talents, & Experience

• Familiarity and/or experience with aviation datalink communications, desired
• Has worked with satellite communications, desired
• Knowledge of aircraft avionics, desired
• Pilots license (private or better) preferred

Equal Pay Disclosure(s)

Base Pay:

72,000.00 - 90,000.00 USD Annual

Target Annual Short-Term Incentive:

Bonus Plan at 5% (% of Annualized Base Pay)

Eligible for Incentive Stock Program:

Yes

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at.

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