Microsoft

Datacenter Regional Operations Specialist - Rapid Response

Microsoft • $84K — $168K *
Milwaukee, WI 53215In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent plus 2+ years of IT equipment or technology support experience.
  • 4+ years of experience in a 24x7 production environment preferred.
  • Experience in datacenter processes and tooling preferred.
  • Technical certification in Computer Science, Math, or Telecommunications is a plus.
  • Knowledge of physical Enterprise-class IT infrastructures and basic CE infrastructures.

Responsibilities

  • Support the deployment of on-site datacenter hardware.
  • Manage project plans, ensuring timely delivery and communication with stakeholders.
  • Perform regular updates and quality checks during project execution.
  • Install, troubleshoot, and manage datacenter hardware and cabling effectively.
  • Conduct risk assessments and communicate resolutions with stakeholders.
  • Drive continuous improvement initiatives by documenting lessons learned and innovations.
  • Maintain an organized and compliant environment through regular audits and performance of safety protocols.

Benefits

  • Access to Microsoft’s commitment to sustainability and innovation.
  • Continuous learning and development opportunities within a leading cloud provider.
  • Collaborative work environment promoting respect and inclusion.
  • Potential for involvement in high-impact and complex technical projects.
Full Job Description
Overview

As a Datacenter Regional Operations Specialist with the Rapid Response Team, you will travel across the AMER Region and be responsible for supporting Breakfix and Deployment of Datacenter IT hardware in addition to providing escalation management at the local and regional level. Your primary focus will be partnering with internal teams to mitigate risk, deliver operational success, and resolve complex investigations pertaining to IT equipment. By creating practices and lessons learned during the duration of projects and initiatives, you will drive improvements to the people, processes, and tools involved in sustainment of Microsoft's Azure Cloud Service. You will help your team drive and deliver world-class support services across your sites and assist other regions as necessary. You will foster a culture of continuous learning, innovation, and decision-making, as well as embody the One Microsoft culture and values.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities
  • Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
  • Support deployment of on-site datacenter physical hardware.
  • Create and manage end-to-end project plans and ensure on time delivery. Communicate end-to-end project progress with stakeholders and teams.
  • Perform day-to-day project check-in and update to manage project delivery and quality.
  • Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails.
  • Install, replace, and troubleshoot cables and hardware.
    Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Partner with engineering teams to perform diagnostic and fault code regression testing to quickly identify the root cause(s) of issues.
  • Complete ticketed tasks to replace faulty components with minimal customer and business disruption.
  • Maintain accurate documentation of incoming and out going deliveries.
  • Perform regular audits of datacenter equipment to ensure inventory controls are met.
  • Perform tactical management tasks such as prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of Inventory and Asset activities in accordance with Microsoft's internal policies and service level agreements.
  • Movement of equipment using pallet jacks or other assisted lifting equipment.
  • Handle and perform destruction of data bearing devices (ex. Hard drives, solid state drives, etc.).
  • Perform material movement, including shipping/receiving and inventory management.
  • Perform and execute organization's safety programs and policies, and compliance knowledge assessments.
  • Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
  • Gather and provide feedback on lessons learned, practices, and innovations on process/procedures and tools to improve efficiencies and productivity.
  • Demonstrate expertise in standard processes and procedures, and review process changes to evaluate their impact.
  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the causes of issues. Follow procedures to communicate and report any incidents and decommission hardware for complex changes.
  • Contribute to issue tracking and client relations, help collect service metrics, and maintain an awareness of key performance indicators. Demonstrate an understanding of cross-functional support processes, and train other technicians while on the job.
  • Facilitate compliance with safety procedures while following all safety, security, and data management procedures yourself. Reinforce a positive team environment by sharing information and responding to feedback.


Qualifications

Required Qualifications

  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
    • OR equivalent experience


Other Requirements:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications
  • 4+ Years' experience in a 24x7x365 production environment or related experience.
  • 4+ Years' experience in datacenter processes and tooling or related experience.
  • Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience. (e.g. CompTIA Network+, CompTIA Server+, CCNA)
  • Solid working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, etc.).
  • Knowledge of physical Enterprise-class IT infrastructures.
  • Basic knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.).


Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400.00 - $168,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800.00 - $186,600.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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