Job Summary: The Database Support Engineer provides advanced operational support for enterprise databases such as Oracle, SQL Server, MySQL, PostgreSQL, and NoSQL platforms. This role handles complex incidents, performs deep-dive troubleshooting, executes changes, and collaborates with L3/Engineering teams to ensure high availability, performance, and stability of database environments. Job Duties:
- Monitor database health, performance metrics, storage, and capacity alerts.
- Track scheduled jobs, including backups, maintenance plans, and ETL tasks, ensuring successful completion.
- Respond to alerts from monitoring platforms and perform initial triage based on runbooks.
- Diagnose and resolve common issues including connectivity failures, authentication errors, and query performance slowdowns.
- Gather, analyze, and document logs and error messages to support troubleshooting.
- Process user access requests in accordance with approval workflows.
- Create, modify, and remove database accounts in alignment with security standards.
- Assist users with permissions, connection issues, and basic troubleshooting.
- Perform scheduled operational checks aligned to daily, weekly, and monthly runbooks.
- Validate backup success and coordinate with Infrastructure teams regarding storage issues.
- Support patching and maintenance activities by coordinating or executing steps as appropriate.
- Monitor slow queries, blocking, long-running jobs, and resource contention.
- Provide initial performance assessments and escalate for advanced optimization.
- Ensure all activities follow audit, compliance, and change control requirements.
- Maintain and update SOPs, knowledge base articles, and documentation.
- Document troubleshooting steps and updates within the ITSM system.
- Collaborate with Application Teams, Infrastructure, Service Desk, and Security during incident response.
- Participate in operational review meetings and standups as needed.
Key Responsibilities: - Handle complex database incidents escalated from L1 and drive them to closure.
- Perform advanced troubleshooting for performance issues, blocking/locking, connectivity failures, and storage-related problems.
- Administer database environments including user management, tablespace management, backup validation, and configuration updates.
- Execute change requests such as patching, schema updates, parameter changes, and maintenance tasks.
- Perform root cause analysis (RCA) for recurring or major incidents.
- Monitor and optimize performance using AWR, OEM, SQL Profiler, pg_stat_activity, etc.
- Support backup and restore operations including troubleshooting failed jobs and validating restores.
- Coordinate with application, compute, storage, and network teams for cross-tower issues.
- Maintain documentation including SOPs, KB articles, and configuration records.
- Guide and mentor L1 teams to improve operational maturity.
Required Qualifications: - Basic understanding of database concepts - tables, indexes, schemas, sessions, locks, backups.
- Familiarity with major database platforms such as Oracle, SQL Server, MySQL, PostgreSQL (exposure is sufficient at L1).
- Basic SQL knowledge for simple queries, checks, and validations.
- Basic Linux/Windows administration for log navigation, service checks, and file operations.
- Understanding of monitoring tools (OEM, SolarWinds, Nagios, Dynatrace).
- Knowledge of backup concepts - full, incremental, retention, restore basics.
- ITIL process knowledge - Incident, Request, Change.
Preferred Qualifications & Skills: - Bachelor's degree in Information Technology, Computer Science, or related field.
- Basic understanding of database concepts - tables, indexes, schemas, sessions, locks, backups.
- Familiarity with major database platforms such as Oracle, SQL Server, MySQL, PostgreSQL.
- Basic SQL knowledge for simple queries, checks, and validations.
- Basic Linux/Windows administration for log navigation, service checks, and file operations.
- Understanding of monitoring tools (OEM, SolarWinds, Nagios, Dynatrace).
- Knowledge of backup concepts - full, incremental, retention, restore basics.
- ITIL process knowledge - Incident, Request, Change.
Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $95,000-$105,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
